customer representatives required

Customer Service Representative - SephoraLocation: Nairobi, KenyaWork Model: On-siteScheduleTraining Schedule2:00 PM - 10:30 PMOperations ScheduleMonday to SundayOperating hours: 2:00 PM - 2:00 AM9-hour rotating shifts2 days off per weekAbout the RoleJoin Sephora Kenya as a Customer Service Representative and become part of a globally recognized beauty brand...

Position Overview​We are seeking a friendly, customer-focused, and highly motivated Customer Service Representative to join our call center team. The Customer Service Representative will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal...

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE [6 MONTHS CONTRACT]About This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced...

Be the Nerve Center of Customer Success: Join Duraco Specialty Materials as a Customer Care Representative! Imagine being the person everyone counts on—the one who keeps orders moving, solves problems before they become headaches, and makes every customer feel like a priority. At Duraco, our Customer Care Representatives are more than just order...

Join KWAL and be a part of something bigger, as we accelerate excellence as a proud member of the HEINEKEN global family. While we unlock new opportunities and shape the next chapter of our journey, KWAL is embedding a high-performing, agile business driven by innovation and purpose. If you're energized by transformation and inspired to make a meaningful...

Tire Support Specialist – Customer Service Agent 📍 Location: Nairobi, Kenya (On-Site) 🕒 Schedule: Monday to Sunday, rotating shifts between 4:00 PM and 4:00 AM (Kenya Time), totaling 44 hours per week, with 2 days off per week. ✨ About the Role: As a Tire Support Specialist, you'll be the first point of contact for consumers, tire installers,...

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions. The Role You're the first person our customers hear...

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions. Responsibilities Handle customer inquiries via phone, email, and live chat.Assist customers...

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions. ResponsibilitiesHandle customer inquiries via phone, email, and live chat.Respond promptly to...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Apply prior experience in technology product or service sales to meet and exceed established sales targets.Employ superior interpersonal abilities to cultivate and sustain robust relationships with clients.Utilize self-driven ambition to actively identify and capitalize on new business opportunities.Execute strategic sales initiatives to enhance market...

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions. Responsibilities Handle customer inquiries via phone, email, and live chat.Provide product...

SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train...

Account Opening: Actively take part in quality account opening for new customers.Digital products onboarding: Cross selling of the banks digital products to existing and all new clients ensuring clients.Deposit and Loans: Deliver set targets on deposit mobilization and quality disbursement of loans to both individual and business customers.Customer...

Make outbound calls to company-provided leads.Engage and persuade potential customers.Identify customer needs and recommend appropriate products.Handle customer objections confidently.Follow up with leads consistently.Convert leads into confirmed and paid orders.Close deals and achieve assigned sales targets.Maintain accurate customer and sales records.Meet...

Functional Testing and Quality AssuranceConduct daily functional testing of the web platform and mobile applications.Test the platform from the perspective of different users, including administrators, coaches, players, and parents.Perform end-to-end testing of key workflows before new features, fixes, and updates are released.Conduct regression testing to...

Line-manage our Customer Success Executives — set priorities, allocate accounts, and hold regular one-to-onesRun documented quarterly performance reviews with every team memberOnboard new joiners to the point where they can own accounts independentlyRaise performance concerns early, fairly, and in writingOwn the portfolioHold overall accountability for...

Engage in professional development activities that foster teamwork and effective communication skills.Demonstrate a high capacity for learning and adaptability in a dynamic work environment.Uphold the highest standards of professional conduct and ethics.Contribute actively to team objectives while showing a genuine enthusiasm for the aviation...

We are seeking a dedicated and customer-focused individual to join our team as a Call Center Agent supporting healthcare eye-care appointment scheduling campaign, that will assist patients with scheduling and appointment-related inquiries, including triaging calls to ensure patients are directed to the appropriate appointment type or service. The agent...