customer satisfaction associate

Key ResponsibilitiesCustomer Engagement & Acquisition: Pitch services, explain onboarding requirements, support documentation needs, and follow up with prospects to drive conversions.Documentation & Record Keeping: Accurately update customer information in Airtable, Uber, and internal trackers; ensure customers are marked “Registered & Ready for...

Role OverviewAs a Collections Associate, you will play an important role in supporting our customers and maintaining healthy cash flow by ensuring timely payment of outstanding balances.You will engage with customers to follow up on payments, resolve payment-related queries, and maintain accurate collections records. The role requires a strong balance of...

Key Responsibilities:Ensure drivers comply with the full rider gear requirement.Ensure drivers operate Uber-branded electric bikes that are visible to clients.Monitor and enforce adherence to road safety rules and traffic laws.Conduct routine alcohol testing on drivers to prevent riding under the influence.Prevent intoxicated drivers from operating...

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments.Daily & Multi-Channel SupportTeam members will offer multi-channel support, providing assistance across phone, and chat channels to quickly resolve driver inquiries and technical issues.Respond to...

Company DescriptionAssent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier...

About Turaco It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world. Turaco is a high-growth, well-capitalised fintech start-up in Africa that brings a new...

Role OverviewAt Greenwheels, we are building better mobility experiences by putting our customers at the heart of what we do. We are looking for a Customer Experience (CX) Associate to join our team and help us continuously improve how customers interact with our products, services, and teams.In this role, you will help bring the voice of the customer into...

Company DescriptionAssent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier...

Job brief GENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

Space and Style Limited is dedicated to delivering exceptional products and services that exceed customer expectations. We are seeking a motivated and detail-oriented Customer Experience Executive & Coordinator to join our growing team. In this role, you will be instrumental in ensuring seamless and positive interactions between the company and our valued...

Position: Growth AssociateReporting to: Director of GrowthLocation: Nairobi, KenyaAbout the Company:The company is a digital commerce firm that orchestrates the distribution of household essentials, such as cooking energy, refillable water, and groceries, to both families and businesses. Their mission is to transform the distribution of household essentials...

Join KWAL and be a part of something bigger, as we accelerate excellence as a proud member of the HEINEKEN global family. While we unlock new opportunities and shape the next chapter of our journey, KWAL is embedding a high-performing, agile business driven by innovation and purpose. If you're energized by transformation and inspired to make a meaningful...

Job Title: Customer Care/Customer Service Officer – Device Financing Department: Customer Experience Reports To: Operations Manager – Device Financing Location: Nairobi, Kenya Job Purpose Our Client in a Device Financing Industry is looking to hire Customer Service Officer who will be responsible for delivering exceptional customer service by...

1. JOB PURPOSE The Job purpose can be categorized as follows:-- Service and Standards The Customer Service Executive is responsible for meeting the Customer Care Department Standards. To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.- Business Link As the first point of contact to the...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to enable you respond to customer...

Job Level : JL3 Job Title : Finance Associate Years of Experience : 2+ Reporting to : Head of Finance About Ilara Health At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities by partnering with local providers across the continent....

Be the Nerve Center of Customer Success: Join Duraco Specialty Materials as a Customer Care Representative! Imagine being the person everyone counts on—the one who keeps orders moving, solves problems before they become headaches, and makes every customer feel like a priority. At Duraco, our Customer Care Representatives are more than just order...

Job SummaryLooking for a commercial role that challenges you while making an impact on products people use every day?We are looking for a talented Account Manager to be based in Nairobi, Kenya! Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.IFF is a...