customer success associate

Company DescriptionAjua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading...

Company DescriptionAjua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading...

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.About FieldAssistWelcome to FieldAssist, where Innovation meets excellence!!We are a top-tier SaaS...

Company DescriptionAjua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading...

Line-manage our Customer Success Executives — set priorities, allocate accounts, and hold regular one-to-onesRun documented quarterly performance reviews with every team memberOnboard new joiners to the point where they can own accounts independentlyRaise performance concerns early, fairly, and in writingOwn the portfolioHold overall accountability for...

Key ResponsibilitiesCustomer Engagement & Acquisition: Pitch services, explain onboarding requirements, support documentation needs, and follow up with prospects to drive conversions.Documentation & Record Keeping: Accurately update customer information in Airtable, Uber, and internal trackers; ensure customers are marked “Registered & Ready for...

Role OverviewAs a Collections Associate, you will play an important role in supporting our customers and maintaining healthy cash flow by ensuring timely payment of outstanding balances.You will engage with customers to follow up on payments, resolve payment-related queries, and maintain accurate collections records. The role requires a strong balance of...

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments.Daily & Multi-Channel SupportTeam members will offer multi-channel support, providing assistance across phone, and chat channels to quickly resolve driver inquiries and technical issues.Respond to...

Key Responsibilities:Ensure drivers comply with the full rider gear requirement.Ensure drivers operate Uber-branded electric bikes that are visible to clients.Monitor and enforce adherence to road safety rules and traffic laws.Conduct routine alcohol testing on drivers to prevent riding under the influence.Prevent intoxicated drivers from operating...

Company DescriptionAssent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier...

About Turaco It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world. Turaco is a high-growth, well-capitalised fintech start-up in Africa that brings a new...

Role OverviewAt Greenwheels, we are building better mobility experiences by putting our customers at the heart of what we do. We are looking for a Customer Experience (CX) Associate to join our team and help us continuously improve how customers interact with our products, services, and teams.In this role, you will help bring the voice of the customer into...

Company DescriptionAssent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier...

Uliza Events is Kenya and Africa’s No.1 supplier of event wristbands and identification solutions. We provide high-quality paper, plastic, and fabric wristbands, glow-in-the-dark items, and party/event identification materials to hotels, malls, theme parks, swimming pools, concerts, corporate events, and entertainment venues.With operations in Kenya,...

Company DescriptionDigital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.Job...

Finance AssociateHey thereiGov Africa is looking for a detail-oriented finance associate to build and curate a robust Finance department with our Grants and Finance manager with day-to-day financial procedures.You will be managing account records, revising and updating financial reports, and preparing financial data for audits, reviews, and taxation. To...

Position: Growth AssociateReporting to: Director of GrowthLocation: Nairobi, KenyaAbout the Company:The company is a digital commerce firm that orchestrates the distribution of household essentials, such as cooking energy, refillable water, and groceries, to both families and businesses. Their mission is to transform the distribution of household essentials...

DescriptionAbout HoneyCoinHoneyCoin is building the financial infrastructure that powers Africa's next wave of commerce. We make itpossible for businesses to collect, convert, and settle money across borders, fast, affordably, and reliably,using a hybrid of fiat and stablecoin rails that cut through the cost and friction of legacy banking. Ourplatform is...

Senior Associate / Associate Principal role in the P&I team providing critical transaction execution leadership and supervision and mentorship of Analysts/Associates. Looking for 5-7 years of experience and strong Project Finance on Infrastructure M&A experience. LocationCandidates will join our team in London, Nairobi, Dubai or Mumbai.Senior Associate /...

Job Level : JL3 Job Title : Finance Associate Years of Experience : 2+ Reporting to : Head of Finance About Ilara Health At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities by partnering with local providers across the continent....