customer support agent

Influx provides on-demand customer support for leading brands and technology companies, operating 24/7, every day of the year, including public holidays. Our global team of agents and managers works together to deliver exceptional customer experiences and help our clients achieve their business objectives. We're looking for a detail-oriented, proactive, and...

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

Description Key Performance Measures|Overall Fixed Data retention. Fixed Data Churn reduction through proactive engagement and outflow control Win-back rate of previously churned customers Timely resolution of customer issues and complaints Upsell conversion rate (customers upgraded to higher-value packages) Cross-sell penetration (adoption of...

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional...

DescriptionBackground Tatu City, Kenya’s first operational Special Economic Zone, is owned and developed by Rendeavour, the largest new city builder in Africa. Backed by American, Norwegian, New Zealand and British investors, Tatu City is one of the largest construction projects in East Africa and a regional hub for businesses, homes, education and...

DescriptionBackgroundTatu City, Kenya’s first operational Special Economic Zone, is owned and developed by Rendeavour, the largest new city builder in Africa. Backed by American, Norwegian, New Zealand and British investors, Tatu City is one of the largest construction projects in East Africa and a regional hub for businesses, homes, education and...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Architect, Enterprise Agentic Automation based in Kenya. As Senior Architect, Enterprise Agentic Automation, you will lead the design and delivery of enterprise-grade agentic automation initiatives, transforming complex...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

DEADLINE FOR APPLICATIONS13 December 2026-23:59-GMT+03:00 East Africa Time (Nairobi)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender,...

Specialist, IT Platform Support Operations Department: Digital Business Reports to: Senior Manager, IT Platform Support Operations Unit: Operations Positions: 1 Country: Kenya Closing on: 8 November 2026 The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the...

🚀 Lead High-Performing Teams & Drive Operational ExcellenceWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.📍 Location: Nairobi-Kenya - On site🕒 Schedule: Full-time...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

Job Description :JJob Title: Customer Supply manager – East AfricaAbout Us:With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Architect, Enterprise Agentic Automation based in Kenya. As Senior Architect, Enterprise Agentic Automation, you will lead the design and delivery of enterprise-grade agentic automation initiatives, transforming complex...

DescriptionCIMMYT is a cutting-edge, non-profit, international organization dedicated to solving tomorrow’s problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science,...

Job Opportunity – Sales Support Specialist / Customer Care ExecutiveIndustry: Trading / Distribution / Import & ExportDepartment: Sales & Customer ServiceJob Type: Full-TimeJob SummaryWe are seeking a highly organized, detail-oriented, and proactive Sales Support Specialist / Customer Care Executive to manage sales administration, customer orders,...

Manager – Customer Lifecycle Management & Campaigns Location: Africa About SPIRO SPIRO is Africa's leading electric mobility company and one of the continent's fastest-growing technology-driven mobility ecosystems. Our mission is to accelerate the transition to clean, accessible, and affordable transportation by building the infrastructure, platforms, and...

Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. Our head office is in Australia, and we currently have more than 1000+ people around the world. About the role: We...

Job Description : About UsEast African Breweries PLC (EABL) is East Africa’s leading branded alcohol beverage business with an outstanding collection of brands that range from beer, spirits and adult non-alcoholic drinks (ANADs), reaffirming our standing as a total adult beverage (TAB) company.EABL has extensive operations in Kenya, Uganda and Tanzania...