customer support manager

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments.Daily & Multi-Channel SupportTeam members will offer multi-channel support, providing assistance across phone, and chat channels to quickly resolve driver inquiries and technical issues.Respond to...

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions. The Role You're the first person our customers hear...

Position Purpose Spanish Customer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds, and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines, and policies. Their...

Company DescriptionAssent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier...

DescriptionLocation: Nairobi, KenyaDepartment: OperationsReports To:  Senior Software ManagerJob Type: Fixed Term ContractWorking Model: On-site, 5 days a weekCollaborates with: Product, Engineering, Tech SupportAbout Food for EducationHungry kids can’t learn or grow. Food for Education (F4E) is an award-winning, locally rooted, and African-led...

Company DescriptionAjua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading...

Job Description:Export and imports Status report tracking and updating,maintaince of departmental reports.Tracking ,updating and sending of status reports to customer everyday before 12 noon.Maintaining of departmental reports and ensuring that correct details are updates and available when needed.MBL , HBL and delivery order release to autholized...

We're Hiring: Customer Experience ManagerLocation: Nakuru Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services and is seeking to recruit a dynamic and service-oriented Customer Experience Manager. This role is responsible for overseeing and enhancing the overall patient experience throughout the...

JOB DESCRIPTION We are recruiting on behalf of our client in the Betting & Casino industry for a dynamic and results-driven Customer Care Manager who will lead and develop a high-performing customer service team while driving customer engagement, retention, and revenue growth. The ideal candidate is energetic, commercially minded, and skilled at...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

Company DescriptionAjua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading...

Sauti Contact Center is looking for highly motivated and professional agents with excellent English communication skills and a strong American accent to join our growing international team.The role involves making outbound calls into the United States, engaging professionally with prospects, conducting company research, and scheduling meetings. Candidates...

Company DescriptionAssent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier...

Vision Plus Aftersales Customer Service Manager Job Description + KPI'sResponsible for ensuring customer satisfaction and happiness and that our guarantee of service is maintained within the terms and conditions of our warranty terms and conditions.Key Skills:Basic knowledge of electronics and electronic components (Technical degree is not necessary if...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

Ship's Store Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to...

Line-manage our Customer Success Executives — set priorities, allocate accounts, and hold regular one-to-onesRun documented quarterly performance reviews with every team memberOnboard new joiners to the point where they can own accounts independentlyRaise performance concerns early, fairly, and in writingOwn the portfolioHold overall accountability for...

Job Title:         IT Support officer           Reports to:      Team LeaderDepartment:    Customer ServiceLocation:          Head of Office (Nairobi, Kenya)JOB PURPOSE Our client in the fintech industry is seeking an IT Support Officer responsible for ensuring system reliability, resolving technical issues, and supporting payment...

Job Summary:The IT Assistant is responsible for supporting the hotel’s day-to-day technology operations by ensuring all IT systems, networks, hardware, and software function efficiently. The role involves providing technical support to hotel staff and guests, troubleshooting system issues, maintaining IT equipment, and assisting in the smooth operation of...

Job brief GENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts...