customer support manager

We are seeking a proactive, client-focused Customer Success Manager to drive customer satisfaction, retention, and account growth across our product/service portfolio. In this role, you will act as the primary trusted partner for our business clients—guiding them through onboarding, optimizing product adoption, managing renewals, and ensuring they realize...

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

Influx provides on-demand customer support for leading brands and technology companies, operating 24/7, every day of the year, including public holidays. Our global team of agents and managers works together to deliver exceptional customer experiences and help our clients achieve their business objectives. We're looking for a detail-oriented, proactive, and...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

Job Description :JJob Title: Customer Supply manager – East AfricaAbout Us:With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark...

Manager – Customer Lifecycle Management & Campaigns Location: Africa About SPIRO SPIRO is Africa's leading electric mobility company and one of the continent's fastest-growing technology-driven mobility ecosystems. Our mission is to accelerate the transition to clean, accessible, and affordable transportation by building the infrastructure, platforms, and...

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional...

Reports to  Administrator, with functional direction from the designated DFK Africa lead.Location  KKCO East Africa LLPRole purposeProvide proactive coordination and business support, with primary responsibility for the DFK Africa office, its calendar of activities and sourcing prospective member firms across Africa. The role also supports KKCO’s...

Job Description : About UsEast African Breweries PLC (EABL) is East Africa’s leading branded alcohol beverage business with an outstanding collection of brands that range from beer, spirits and adult non-alcoholic drinks (ANADs), reaffirming our standing as a total adult beverage (TAB) company.EABL has extensive operations in Kenya, Uganda and Tanzania...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

Specialist, IT Platform Support Operations Department: Digital Business Reports to: Senior Manager, IT Platform Support Operations Unit: Operations Positions: 1 Country: Kenya Closing on: 8 November 2026 The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the...

🚀 Lead High-Performing Teams & Drive Operational ExcellenceWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.📍 Location: Nairobi-Kenya - On site🕒 Schedule: Full-time...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

DescriptionCIMMYT is a cutting-edge, non-profit, international organization dedicated to solving tomorrow’s problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science,...

Job Title: Customer Development Lead (Modern Trade) - BeveragesLocations:NyeriNairobiThikaMachakosKisumuOur client is seeking a Customer Development Lead to manage supermarkets and minimarts under distributors and regional second lines, deliver JBP objectives and quarterly targets, and drive visibility, shelf share, availability, and promotions. The role...

We are seeking an analytical, data-driven Senior CRM Manager to build and scale our lifecycle marketing, automation, and customer engagement strategies. In this role, you will own the end-to-end customer journey—from onboarding and activation to retention, loyalty, and win-back campaigns—utilizing advanced segmentation, automation, and behavioral...

We are seeking a results-driven, strategic Sales & Marketing Manager to accelerate revenue growth, build brand equity, and expand market share. In this role, you will bridge strategic marketing with pipeline execution—leading customer acquisition, campaign management, key account growth, and team performance to drive scalable commercial success. Key...

Experience8 - 10 Year(s)Job DescriptionJob Purpose: The role holder is responsible for delivering the approved annual assurance audit plan in line with relevant policies, procedures and quality standards, and for the quality of audit work and the efficiency and effectiveness of the audit team.  ResponsibilitiesKey Responsibilities: Provide input to the...

The Project Manager is responsible for leading a cross departmental team to fulfill project goals and objectives. This position is responsible for managing risk, quality and progress of projects to organizational standards, and ensures projects are completed on time, on budget, to quality standards, and within agreed scope. The projects will tend to be...

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career...