customer support team

Role: Customer Support and Retention Interns Product: Hisa Location: Nairobi, Kenya Duration: 3 month contract About the Role We are looking for proactive, customer-focused, and detail-oriented interns to join our Customer Support and Retention team. The interns will assist customers with inquiries, account-related issues, and platform usage while...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be...

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

Title: IT Support Associate Reporting To: Manager, IT Support Location: Nairobi, Kenya (regular field travel, approximately 40% of your time) Collaborates with: Tech Support, People, Field Operations, Service Centre teams About Food for Education Food4Education is accelerating Africa's school feeding economy so that no child ever has to learn hungry. Since...

IT Support Specialist III**This position is based in Nairobi, Kenya**ResumeThis career professionals role is to deliver advanced IT support to end users in the organization's field offices. This includes project coordination, software implementation and deployment, IT support triage, security, and system backups. At this career level, the incumbent...

IT Support Specialist III **This position is based in Nairobi, Kenya** Resume This career professionals role is to deliver advanced IT support to end users in the organization's field offices. This includes project coordination, software implementation and deployment, IT support triage, security, and system backups. At this career level, the incumbent...

Job Purpose To recover overdue customer payments for solar products offered under the Pay-As-You-Go (PAYGO) model while maintaining positive customer relationships and minimizing payment defaults. Key Responsibilities • Contact customers with overdue payments through calls and SMS. • Follow up on outstanding balances and secure payment commitments. •...

Position Summary Bennett Heat Treating & Brazing Co., Inc. is seeking a dependable, organized, and detail-oriented Customer Service Representative to serve as a primary point of contact for customers and support daily order, shipping, warehouse, and billing processes. The position's main responsibility is answering incoming customer calls, with typical...

Job Description : Job Title: Retail and Customer Insights Analyst Functions Marketing is where our brands show up in culture and stay there. This is where creativity meets insight. We take a deep understanding of people, culture and trends and turn it into ideas that spark conversation and shape how our brands are experienced around the world. From defining...

Our client is a US medical device company. They design, develop, and sell clinical products used in hospitals and emergency medicine, and their lead product is commercially available across the United States and supported by published, peer-reviewed research. They are small, they are growing, and the leadership team is working every day. You will be the...

We are looking for an Insurance Customer Operations Officer to coordinate insurance coverage, manage end-to-end claims resolution, and support rider income protection as we continue to scale our Mobility division across Kenya. ''This role sits at the heart of our insurance and claims operations — ensuring every eligible rider has timely, compliant...

Are you the type of customer service professional who enjoys helping customers, solving problems, and keeping orders moving accurately and on time? Do you want a role where your communication, organization, and attention to detail make a direct impact on customers and plant operations? What The Role Involves The Customer Service Representative will support...

EAC Customs Clearance Supervisor 1. Key Responsibilities 1. EAC Cross-Border Export and Transit Clearance: Manage cross-border export and transit customs clearance for shipments from Kenya to Tanzania, Uganda, Rwanda, Burundi, South Sudan, and the Democratic Republic of Congo, covering road, lake, and sea transport. Ensure compliance with the customs...

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Customer Experience based in Kenya. Join a fast-growing wellness business transforming how people connect, recharge, and experience well-being through memorable, community-driven activities. As Head of Customer...

Job Description: IT Support Specialist - Kenya Country: Kenya Business Unit: Express Role Title: IT Support and Digital Customer Solutions Specialist Job Grade: M Reporting To: Head of IT Job Family: IT User Support Department: Information Technology About the Role The Digital Customer Solutions & IT Support Specialist will provide reliable technical...

Key ResponsibilitiesLiaise with distribution customers, project customers, and SBS customers to understand their requirements and provide timely support.Prepare accurate sales quotations and follow up with customers.Convert confirmed quotations into sales orders, ensuring product specifications, quantities, pricing, and delivery details are correct.Check...

Location -  Slug And Lettuce Team Leader About Us Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including...

Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. Our head office is in Australia, and we currently have more than 1000 people around the world. About the role: We...

We are looking for a Customer Performance Field Officer to drive timely loan repayments and recover overdue accounts and financed assets within an assigned territory across Kenya.''This is a field-based role where up to 80% of your time will be spent in the field; combining in-person customer visits with telephone follow-up to locate customers, negotiate...

We are looking for a Customer Performance Field Officer to drive timely loan repayments and recover overdue accounts and financed assets within an assigned territory across Kenya.''This is a field-based role where up to 80% of your time will be spent in the field; combining in-person customer visits with telephone follow-up to locate customers, negotiate...