field agent

Job description Role Overview: The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring timely resolution or escalation of issues while meeting...

Responsibilities:Performance ManagementConduct weekly 1:1 check-ins with all assigned agents, reviewing performance against team KPIs and, where relevant, in-person follow-up outcomes.Lead weekly team huddles covering performance trends, blockers, and updatesOwn team-level KPIs (Agent Utilization, Speed of Cash, Positive Recipient Experience, and any...

About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the...

Only apply if all 4 of these are true for you: • You do 99% of your coding work with AI agents. • You have built and maintained scrapers and you are very comfortable with the security issues that come with them. • You are used to making software with complicated changing EXTERNAL dependencies. • You can run an entire project on your own as the only...

About UnifiBoldly different. Fiercely human. Proudly African. Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products...

Company Description About Our Hotel Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance,...

Company Description About Our Hotel Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance,...

We are looking for a Tier 1 IT Helpdesk / MSP Support Agent to provide excellent customer service and frontline technical support in a fast-paced IT environment. The ideal candidate will troubleshoot hardware, software, network, and High-Speed Internet Access (HSIA) issues, ensuring timely resolution, accurate documentation, and compliance with service level...

About Uliza Events Uliza Events supplies event identification products, including wristbands and related solutions, to clients in Kenya and international markets. We are seeking an experienced, articulate, and highly professional Customer Experience & CRM Executive to manage customer inquiries, convert small orders into sales, coordinate order fulfillment...

JOB PURPOSE     To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests.KEY DUTIES AND...

We are looking for an experienced AI Engineer to design, develop, deploy, and optimize Artificial Intelligence solutions powered by Large Language Models (LLMs), intelligent agents, and process automation. The ideal candidate will be responsible for building scalable, secure, and reliable AI applications, leveraging technologies such as Python, RAG, vector...

About the Role Burn is looking for a commercially driven and results-oriented leader to lead BURN’s electric business across Tanzania, Kenya, Mozambique, Ghana, and future markets. This role will drive cross-market sales growth, profitability, operational excellence, and project delivery while ensuring strong performance across collections, customer usage,...

DescriptionAirtel Money Kenya wishes to recruit for the role of Merchant Lead. This role reports to the Head of Airtel Money Merchant and Distribution. He/she will be responsible for expanding and strengthening the Airtel Money acceptance ecosystem across the Kenyan SMEs, corporates, and payment service providers, positioning the business as a leader in...

JOB PURPOSE To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests. KEY DUTIES AND RESPONSIBILITIES Forwarding -...

Job Description Airtel Money Kenya wishes to recruit for the role of Merchant Lead. This role reports to the Head of Airtel Money Merchant and Distribution. He/she will be responsible for expanding and strengthening the Airtel Money acceptance ecosystem across the Kenyan SMEs, corporates, and payment service providers, positioning the business as a leader...

AI & DATA APPLICATION DEVELOPMENT ENGINEER Department: PI – Digital & AI Business Enablement Department Location: Kenya Employment Type: Full-Time ABOUT THE ROLE We are seeking a curious, technically grounded, and solution-oriented AI & Data Application Development Engineer to join our PI – Digital & AI Business Enablement Department. This applied R&D...

Overview Microsoft's Small, Medium Enterprises & Channel (SME&C) organization is hiring a Partner Development Manager – Scale Solution Providers & System Integrators (SSP/SI), based in Nairobi, Kenya. In this role, you'll lead a portfolio of strategic SSP and SI partners and turn them into AI-powered growth engines for Microsoft and our customers. As...

Company Description For over 20 years Real Africa has specialized in providing bespoke African safaris and extraordinary travel experiences. We pride ourselves on curating personalized journeys for individuals, families, and corporate groups, blending adventure, exclusivity, and cultural immersion. With a deep passion for Africa’s untamed beauty, we...

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all...

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all...