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We are looking for a Mobility Quality Analyst to monitor, evaluate, and continuously improve the quality of customer interactions across M-KOPA Mobility's contact center operations. This is a high-impact role where your work directly shapes the service experience for thousands of customers across Kenya. "This role is for someone who is analytical but also...

Join our expanding engineering team! We're hiring a permanent Senior Backend Engineer to join our Asset Sales group as we scale one of the most important parts of M-KOPA's FinTech platform. Build distributed, event-driven microservices and help shape what AI-native engineering looks like at M-KOPA. The Impact 💚 Your code will directly power the systems...

JOB PURPOSE     To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests.KEY DUTIES AND...

Join our expanding Product Growth team! We’re actively recruiting a Senior CRM Manager as we continue to scale at M-KOPA. Most senior growth hires get one channel and one pod for years. This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact. It’s a fast track to pod...

JOB PURPOSE To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests. KEY DUTIES AND RESPONSIBILITIES Forwarding -...

Join our expanding Mobility engineering team! We’re actively recruiting a Senior Backend Engineer as M-KOPA Mobility, our fast-growing e-mobility business, which has a 3x year-on-year growth rate! Build the event-driven microservices that power clean, affordable transport for riders and entrepreneurs across Africa, with AI tools like Claude Code alongside...

Join our expanding Product Growth team! We’re actively recruiting a Senior Growth Marketing Manager as we continue to scale at M-KOPA. Most senior growth hires get one channel and one pod for years. This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact. It’s a fast track...

Senior Manager, Credit and Analytics (Nairobi, Kenya)When did a credit decision last change someone's income?You're accomplished. You're respected. You're probably even happy. You can read a portfolio, spot the first wobble in a vintage, and explain it to a room that would rather hear good news.So here is a different question. What if the book you owned was...

JOB TITLE: CUSTOMER SERVICE AGENTAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Agent to work...

Responsive recruiter Replies within 24 hours Benefits: • 401(k) matching • Competitive salary • Free uniforms • Health insurance • Paid time off • Training & development Benefits • Health insurance • 401(k) w/401(k) matching • Paid-time-off • Paid training • Paid uniforms and equipment Qualifications • High school diploma or...

Join our expanding People team! We’re hiring a Senior People Partner to help power the people agenda in Kenya — M-KOPA’s oldest and largest market — with real scope to grow into broader ownership as our team and your experience here grow together.The Impact Your work will directly shape how specific parts of Kenya’s business build, retain, and...

Kenya PROCUREMENT OF GROUP MEDICAL INSURANCE SERVICES Organization • Heifer International Posted 14 Oct 2026 Closing date 29 Oct 2026 • Background Since 1944, Heifer International has worked with more than 43 million people around the world to end hunger and poverty while caring for the Earth. Working with rural communities in 19 countries in...

Job SummaryWe are seeking dedicated Call Agents to join our team.  As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule.Learn what we do and why work for us by clicking hereKey Responsibilities- Maintain a schedule while...

As a Call Agent at Sauti Contact Center, you will play a crucial role in delivering outstanding customer service to our clients. We are looking for individuals who are fluent in both English and Swahili, possess excellent communication skills, and are capable of making 25 calls per hour. The successful candidate will be responsible for handling inbound and...

Your role What We Need We are looking for a responsive and customer-focused Distress Passenger Agent to manage hotel accommodation and ground transportation arrangements for passengers affected by flight disruptions, delays, or cancellations. This role handles booking requests received through multiple channels, including the ConneX App, email, chat,...

​JOB TITLE:     CUSTOMER SERVICE AGENT                                                                                  ​ PROFILE INTRODUCTION Our client, a multinational logistics company which specializes in cargo logistics, port terminal operations and maritime services is looking to bring...

We are seeking a disciplined and confident Retention Agent to execute structured retention follow-ups, enterprise payment collections, and equipment retrieval coordination.This role is execution-focused and supports churn reduction, revenue continuity, and asset safeguarding through strict adherence to process, SLA discipline, and CRM documentation...

To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and cash agents.Key Responsibilities:1. SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high...

Location: Across Kenya About the role:The Regional Business Manager will guide sales, collections and entire business operations in the region they are assigned to for the direct distribution of Sun King Solar products sold on a Pay-As-You-Go basis (also called and recognized as the "Easy Buy" Business unit). This is done through an extensive network of...

Location: Coastal Zone, KenyaAbout the role: The Zonal Business Manager will drive sales, collections, and entire business operations in the entire zone they are assigned to, for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit). This is done through a large network of...