guest relation

Description POSITION SUMMARY   Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request,...

Additional Information Job Number 26144497 Job Category Rooms & Guest Services Operations Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Supply guests with directions and information regarding property amenities, services, and hours of operation, and...

POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....

Description POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

Additional Information Job Number 26144485 Job Category Rooms & Guest Services Operations Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience...

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

Operations Manager Location: Kenya Property Type: Luxury Lodge Salary: Market Related (Live-in) Kendrick Recruitment is currently seeking an experienced Operations Manager for a luxury lodge in Kenya. This is an exceptional opportunity for a hands-on hospitality professional with strong operational expertise,...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Description JOB SUMMARY   Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

Company DescriptionNestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the...

Responsible for assisting the Spa Manager to manage a successful Kempinski spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximize profitability in accordance with the Kempinski spa vision, core values and all related brand standards, procedures & policies. ...

Description POSITION SUMMARY   Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve...

Additional Information Job Number 26145339 Job Category Housekeeping & Laundry Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing...

Technical expertise matters. Safety matters. Keeping things running matters. Are you ready to make an impact?At The Social House, we’re more than a hotel. We’re a collection of experiences, stories and spaces designed to inspire connection.From our award-winning restaurants and vibrant events to our thoughtful...

POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with...

Additional Information Job Number 26144503 Job Category Rooms & Guest Services Operations Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...

Additional Information Job Number 26144495 Job Category Rooms & Guest Services Operations Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests...

Company DescriptionPurposeA leading resort in Athi River with over 70 villas is looking to fill a manager role.The F&B Manager will lead the food and beverage operation to deliver excellent guest experiences, consistent quality and healthy margins.Job DescriptionKey responsibilitiesManage daily operations of the restaurant, bar, kitchen and...