manager customer experience

We are seeking a proactive, client-focused Customer Success Manager to drive customer satisfaction, retention, and account growth across our product/service portfolio. In this role, you will act as the primary trusted partner for our business clients—guiding them through onboarding, optimizing product adoption, managing renewals, and ensuring they realize...

Job Description:Customer Development Manager Carrefour– Mars Snacking Nairobi, KenyaAs a Customer Development Manager at Mars, you would be responsible for driving profitable, sustainable growth for Carrefour by partnering effectively with the customer, our distributor, and relevant Mars Associates. Similarly, you will act as a strategic driver of quality...

Job summary The Programme Manager will support the Head EPA Facility and Customs in coordinating implementation of the EU-funded EPA facility and Customs Cooperation whose overall objective is to to contribute to enabling sustainable and inclusive trade and investment in Africa. In addition, He/she will ensure the alignment of trade facilitation practices...

CUSTOMER CARE SUPERVISOR Location: Kenya Employment Type: Full-Time 1. JOB PURPOSE The Customer Care Supervisor is responsible for supervising and coordinating the customer care function to ensure that all customers receive timely, accurate, professional, and consistent service. The role will lead the day-to-day customer care team, monitor customer...

The Customer Success Lead is responsible for ensuring customers achieve maximum value from Keep IT Cool's products and services. The role leads customer onboarding, retention, customer support, and account growth while working closely with Sales, Operations, and Marketing to deliver an exceptional customer experience.Key ResponsibilitiesCustomer Success...

Position Overview:As a Customer Service Representative, you will be the superhero who saves the day for our customers! You'll be the friendly voice on the other end of the line, the empathetic chat buddy, and the reliable email correspondent. You'll be responsible for delivering exceptional service and support to our customers, ensuring that their needs are...

About the Role BrightPath Global is seeking a proactive and customer-focused Customer Service Executive to join our growing team. The successful candidate will serve as the primary point of contact for clients, providing timely support, resolving inquiries and ensuring a seamless customer experience. This position requires strong communication skills,...

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Armenia, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our...

Customer Operations Specialist Position Summary The Customer Operations Specialist supports customer order fulfillment activities and serves as a key liaison between customers, Customer Service (CS), Key Account Managers (KAMs), and internal operations teams. This role is responsible for managing the customer order lifecycle, tracking customer priorities,...

About Us: HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 140 countries to more than 16,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more. Join us in our...

DescriptionSenior Customer Service Lead & TrainerPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) Location: Remote (LATAM, Philippines, Pakistan, South Africa Preferred)About the RoleWe are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

Job Title: Customs Clearance Specialist Department: Import & Export Location: Nairobi, Kenya Employment Type: Full-time Job Summary The Customs Clearance Specialist will coordinate and monitor import shipment activities, including vessel arrivals, cargo loading and offloading, and shipment documentation. The role involves maintaining accurate shipment...

A Teleperformance Customer Experience Representative, (Contact Centre Agent) is a curious, empathetic, detail-oriented, and problem solver person who enjoys helping businesses get unstuck. He/she is a great communicator who looks out for the best solution to a problem rather than only sticking with the status quo and he/she will go the extra mile for any...

A Teleperformance Customer Experience Representative, (Contact Centre Agent) is a curious, empathetic, detail-oriented, and problem solver person who enjoys helping businesses get unstuck. He/she is a great communicator who looks out for the best solution to a problem rather than only sticking with the status quo and he/she will go the extra mile for any...

General information   CUSTOMS DECLARATION OFFICER M/F  General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its...

Customer Service & Dispatch Coordinator (HVAC, Plumbing, Electrical) – Remote | ESTPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the RoleWe’re hiring a Customer Service & Dispatch Coordinator to manage inbound customer communication and coordinate field service operations for a U.S.-based home services business. This is...

NOTE: This is a remote full-time position for international voice process located in Kenya - you can be located in any part of Kenya.Cloverleaf Care has an immediate opening for a Customer Service Operations Coordinator with 3+ years experience as a Customer Service Representative for our Operations group. This is a remote position ***located in Kenya - any...

Use Your Power for Purpose A career with us is about discovering breakthroughs that change patients’ lives. In whatever role you take on, you’ll be part of bringing transformative therapies to people across the globe. You’ll be at the forefront of driving the industry forward, making a significant positive impact. Through your efforts, you’ll...

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company....