quality manager jobs in Nairobi

We are looking for a Mobility Quality Analyst to monitor, evaluate, and continuously improve the quality of customer interactions across M-KOPA Mobility's contact center operations. This is a high-impact role where your work directly shapes the service experience for thousands of customers across Kenya."This role is for someone who is analytical but also...

The International Livestock Research Institute (ILRI) seeks to recruit a Communications Manager to provide strategic communications leadership and oversight of the Rural Employment through Animal Feed production (REAP)program's communications strategy, ensuring coherent, high-impact communications across all consortium institutions, country teams, and...

Hyatt Regency Nairobi Westlands is looking for an exceptional Apartment Sales Manager to take ownership of the commercial growth of our apartment inventory. We are not looking for a generalist hotel salesperson. We are looking for a proven apartment sales professional who understands how the Nairobi accommodation market works, knows where long-stay and...

DescriptionKEY RESPONSIBILITIES:To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and servicesTo ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased...

Join our expanding Product Growth team! We’re actively recruiting a Senior CRM Manager as we continue to scale at M-KOPA. Most senior growth hires get one channel and one pod for years. This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact. It’s a fast track to pod...

Our client is one of Africa’s most widely used education technology platforms, trusted by more than 8,500 schools to manage academic data, school finance, payments, communication and learning. Having proven that African schools will adopt digital systems at scale, the business is now building one connected platform spanning school management, learning,...

1.        Contribute to the reduction and prevention of Churn.2.        Contribute to the cost savings target of the business.3.        Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.4.        Build and maintain relationships with customers through health ...

We are looking for a Senior Commercial Manager – Sales to lead M-KOPA Kenya’s regional field sales performance, delivering sustainable commercial growth across four regions while building a world-class sales leadership team. This role offers the opportunity to own Kenya’s entire regional sales engine—translating strategy into field execution,...

Experience10 - 15 Year(s)Job DescriptionThe role holder is responsible for driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee...

Company DescriptionNestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the...

Role PurposeThe Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations. This role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards, and fosters...

Senior Manager, Credit and Analytics (Nairobi, Kenya)When did a credit decision last change someone's income?You're accomplished. You're respected. You're probably even happy. You can read a portfolio, spot the first wobble in a vintage, and explain it to a room that would rather hear good news.So here is a different question. What if the book you owned was...

In partnership with our client, we are seeking a Country Manager to launch and own operations in Kenya end to end, for a fast-growing physical AI company building the hardware, infrastructure, and data networks behind a new class of AI. You will be the founder-operator on the ground, building sales, logistics, and operations from zero, hiring exceptional...

Role Summary This is a combined Program and Traffic Manager role within Digitribe, responsible for coordinating the flow of briefs, information, assets and creative work across brand and agency teams. As Traffic Manager, you will optimize workflow and operational efficiency by managing the intake, prioritization and movement of creative briefs and projects...

Role Summary The Procurement Manager buys everything Brookhill's projects need, from materials and plant hire to subcontracted works, at the right price, quality and time, with a clean audit trail behind every purchase. This is a hands-on, single-person role: you will negotiate the deals and also raise the LPOs. Key Responsibilities Sourcing and buying •...

Remote (Kenya or South Africa)ABOUT TEAM4TECHTeam4Tech (www.team4tech.org) envisions a world where all learners have equitable access to quality education for improved socioeconomic mobility. We advance this mission by serving as an impact accelerator for community-based education NGOs in low income communities, providing them with technical, pedagogical and...

Overview The Project Acquisition team at Oxford Policy Management is currently seeking a Capture and Bid Manager on a full-time, permanent basis.  We would prefer this position be located from our Nairobi, Kenya office, but also welcome applications from candidates based in UK, where the role would be offered on a remote basis.   We are an...

Position Title: Marketing Manager Industry: Ceramic Tiles & Sanitary Ware Manufacturing Company Overview Twyford International is the largest ceramic tile manufacturing company in Kenya, specializing in high-quality ceramic tiles and sanitary ware. We serve diverse markets, delivering innovative, durable, and aesthetic solutions for residential, commercial,...

Contract Term: Consultant Location: Nairobi, Kenya Start date: TBD Work model: Hybrid Language Requirement: English (written and spoken) Language Preference: French and Swahili (written and spoken) THE ROLE This position seeks a motivated professional with excellent people skills, client and project management experience, proven communications capabilities...

Join our expanding Product Growth team! We’re actively recruiting a Senior Growth Marketing Manager as we continue to scale at M-KOPA. Most senior growth hires get one channel and one pod for years. This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact. It’s a fast track...