quality services ltda

Position Overview​The job holder will be responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The Quality Co-ordinator will monitor inbound, outbound call and social Media responses to assess associates demeanor, technical accuracy, customer service performance, and...

Company DescriptionApex Collections Africa Limited provides professional receivable management solutions for both financial and commercial markets and focus on maximizing clients’ cash flow management and credit control aspects.Job DescriptionKey Responsibilities Quality Assurance and Monitoring • Monitor and evaluate inbound and outbound calls, emails,...

Job Location:          Nairobi Reporting to:          Director, Global Customer Quality & Africa Manufacturing Operations Direct Reportees:   Quality Officers - Opco Position Description The job holder will define and specify activities, processes, and standards to fulfill the quality requirements for manufactured materials, components, and...

 Job Description: Job location : Jeddah - Saudi Arabia Nationality required - Kenyan Job Purpose The purpose of the Quality Assurance Specialist role is to ensure the implementation of the highest standards of quality, safety, and compliance with local and international regulations (such as ICAO, IATA, and national...

We are looking for a skilled and experienced Quality Assurance Trainer to join our team. The successful candidate will be responsible for training and coaching the collections team to enhance performance, ensure compliance, and improve overall service quality within the loan recovery process.RequirementsBachelor’s degree in a relevant fieldMinimum of 2...

Design and execute comprehensive manual and automated test strategies, including functional, regression, integration, and system testing to ensure software quality and reliability.Translate business and technical requirements into detailed test cases, scenarios, and test plans, working closely with Business Analysts, Developers, and Project Teams.Execute...

Overall Objective Ensure the products and feature developed adhere to the defined software requirements.Assessing software quality by designing and implementing software testing processes.Hunt bugs, identify issues, report them, and manage the resolution process and release of software and features. Provide feedback loop to the development teams,...

Role PurposeThe Senior Quality Assurance Engineer is responsible for driving quality engineering across software products through robust test automation, performance testing, and continuous improvement of testing frameworks. The role works closely with software developers, architects, and delivery teams to embed quality throughout the software development...

Job brief GENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts...

DescriptionService Specialist is responsible for delivering high-quality customer service to guests in a fast-paced call center environment.Responsibilities:Handle inbound service calls from guests and prospective passengersIdentify caller needs and resolve issues to achieve the highest level of customer satisfactionMake outbound calls and provide additional...

DescriptionWhat we’re looking for;In keeping with our current business needs, we are looking for a person who meets the criteria indicated belowReporting to the Service Design Chapter Financial Services Lead, the role purpose is as highlighted below;Service Design at Safaricom is the practice of designing and orchestrating the whole service end to end,...

DescriptionJob title: QUALITY CONTROL SUPERVISOR (BONJE AGRIHUB)Location: Kwale, KenyaJob reference #: 33873Contract type: Fixed-termLanguage requirements: English (advanced); Kiswahili (advanced)At Eni, we are seeking a Quality Control Supervisor (Bonje Agrihub) to join Eni Natural Energies Kenya EPZ Ltd. (ENEK) in Kwale. You will be responsible for...

DescriptionJob title: QUALITY CONTROL SUPERVISOR (MAKUENI AGRIHUB)Location: Makueni, KenyaJob reference #: 33862Contract type: Fixed-termLanguage requirements: English (advanced); Kiswahili (advanced)At Eni, we are seeking a Quality Control Supervisor (Makueni Agrihub) to join Eni Natural Energies Kenya EPZ Ltd. (ENEK) in Makueni. You will be responsible for...

Key Responsibilities1. Administrative & CoordinationAct as the central administrative support for the Diagnostic and Stewardship Department.Maintain departmental records, documentation, and correspondence.Coordinate scheduling of departmental meetings, audits, and trainings.Assist in drafting, reviewing, and managing SOPs, policies, and...

To review maintenance procedures and work instructions, supervise QA Engineers, conduct audits and investigations in order to ensure an airworthy, reliable, quality product/service is provided in a cost-effective manner. To ensure that technical staff work within the framework of the Kenya airways company procedures, and to coordinate and conduct company...

Service Delivery Coordinator – Wireline/TCP ServicesDo you enjoy leading a team that provides a high-quality service for our customers?Do you love collaborating with teams to solve complex problems?Partner with the bestBaker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

Recreation Services CoordinatorAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

Recreation Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

DescriptionType: Full-time contractor (hours negotiable)Location: Remote - Africa/Europe time zones (strong preference for candidates based in Africa)Reports to: CEODirect reports: Head of Implementation, Implementation Engineering Director, and Senior Advisors on the Services TeamOpenFn is the digital public good for public service automation & AI...