support

DescriptionWe are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations. In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.As an IT Support Specialist, you will provide...

Job Title:         IT Support officer           Reports to:      Team LeaderDepartment:    Customer ServiceLocation:          Head of Office (Nairobi, Kenya)JOB PURPOSE Our client in the fintech industry is seeking an IT Support Officer responsible for ensuring system reliability, resolving technical issues, and supporting payment...

Job Summary:The IT Assistant is responsible for supporting the hotel’s day-to-day technology operations by ensuring all IT systems, networks, hardware, and software function efficiently. The role involves providing technical support to hotel staff and guests, troubleshooting system issues, maintaining IT equipment, and assisting in the smooth operation of...

DescriptionLocation: Nairobi, KenyaDepartment: OperationsReports To:  Senior Software ManagerJob Type: Fixed Term ContractWorking Model: On-site, 5 days a weekCollaborates with: Product, Engineering, Tech SupportAbout Food for EducationHungry kids can’t learn or grow. Food for Education (F4E) is an award-winning, locally rooted, and African-led...

Lingkup Pekerjaan Melakukan monitoring terhadap Logging, Data, Sistem dan Server sehari-hari guna mencegah dan memastikan tidak terjadi masalah operasional Melakukan troubleshooting perbaikan data / sistem dengan cepat dan tepat jika terjadi masalah Melakukan perubahan / query data yang diminta oleh berbagai divisi Memberikan rekomendasi perbaikan sistem...

About edge At edge we are passionate about organizations that tackle big social and economic questions in bold ways, be it fast-growing businesses offering innovative products and services or grassroot organizations serving their communities in transformative ways. We support these organizations in achieving their ambitious goals by helping them build...

We’re looking for freelance IT Support technicians to troubleshooting hardware and software issues, providing technical assistance to users, and ensuring smooth IT operations, including managing user accounts and IT inventory. Responsibilities:User Support, Troubleshooting and Problem SolvingDiagnose and resolve hardware and software...

Company DescriptionCopia gives all consumers access to high- quality goods and services, regardless of their income level, access to technology or location.  By harnessing mobile technologies, a network of last-mile Agents and proprietary logistics technology, Copia serves a high growth market that formal retail and e-commerce cannot penetrate.Customers...

About the Role The Customer Support officer handles new customers through onboarding acting as the frontline for customer interaction by providing timely and accurate information, training on the product knowledge, resolving complaints, troubleshooting issues, and offering customer support. The role requires strong communication, problem-solving skills, and...

Job Title: Support Specialist(Fintech)Department: Technical SupportReports to:Support ManagerDirect Reports: 0Location: Nairobi KenyaJob PurposeThe Support Specialist is responsible for delivering first-level technical support to end-users, ensuring smooth operation and high availability of software applications. This role involves diagnosing and resolving...

Position Title: Marketing Support Coordinator Location: Nairobi, Kenya Reporting to: Group Head of Marketing About Castor ValiCastor Vali is an Africa risk management and security group operating across Africa and internationally, supporting clients in complex and often high-risk environments.At Castor Vali, our people and culture are at the heart of how we...

Technical Support Engineer Job DescriptionJob Title: Technical Support EngineerDepartment: Technical SupportReports to: Support ManagerDirect Reports: 0Location: Nairobi KenyaJob PurposeThe Technical Support Engineer is responsible for delivering first-level technical support to end-users, ensuring smooth operation and high availability of software...

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions. The Role You're the first person our customers hear...

About the role. The Support and Training Coordinator plays a key role in managing and supervising the technical support and training processes for clients utilizing Temenos T24,  and related products. This role involves close collaboration with clients and project teams to ensure quick resolution of issues, deliver high-quality training sessions, and...

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments.Daily & Multi-Channel SupportTeam members will offer multi-channel support, providing assistance across phone, and chat channels to quickly resolve driver inquiries and technical issues.Respond to...

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

Position Purpose Spanish Customer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds, and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines, and policies. Their...

Job Overview We are seeking a polished, reliable, and highly professional Executive Personal Driver to provide dedicated chauffeur services to senior executives. The ideal candidate will have proven experience handling high-end SUVs and luxury vehicles, with excellent road safety awareness, strong organizational skills, and the ability to interact...

Unpaid Internship (with potential for paid employment after 3 months)About Us:Sauti Contact Center provides exceptional call center services to our clients, ensuring seamless communication and top-notch customer experiences. We pride ourselves on our commitment to excellence and innovation in the field.Job Description:We are seeking a dedicated Technical...

DescriptionI.         SUMMARY OF POSITION Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 28 million people every year with proven hunger prevention and treatment programs. As a non-profit that works across 55 countries, our 8,990 dedicated staff members partner with communities to...