support services jobs in Nairobi

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

Service Desk Analyst Location: Nairobi, office-based. Permanent, full-time. Rotating shifts including evenings and weekends. Expected Start Date - Mid of January 2027 A&O IT Group has been delivering technology services since 1963 and today supports organisations in more than 130 countries, from cyber security to managed IT. Our Nairobi team delivers...

Service Desk Analyst Location: Nairobi, office-based. Permanent, full-time. Rotating shifts including evenings and weekends. Expected Start Date - Mid of January 2027 A&O IT Group has been delivering technology services since 1963 and today supports organisations in more than 130 countries, from cyber security to managed IT. Our Nairobi team delivers...

About the Role BrightPath Global is seeking a proactive and customer-focused Customer Service Executive to join our growing team. The successful candidate will serve as the primary point of contact for clients, providing timely support, resolving inquiries and ensuring a seamless customer experience. This position requires strong communication skills,...

Position Overview:As a Customer Service Representative, you will be the superhero who saves the day for our customers! You'll be the friendly voice on the other end of the line, the empathetic chat buddy, and the reliable email correspondent. You'll be responsible for delivering exceptional service and support to our customers, ensuring that their needs are...

Technical Support Specialist – Payroll & HR Systems. 📍 Location: Remote. 🕒 Schedule: Monday to Friday, 7:00 AM – 4:00 PM CST. 📅 Experience Required: 1 year. About the Role. We are looking for a Technical Support Specialist to provide exceptional support for payroll and HR technology platforms. The ideal candidate will have experience...

DescriptionThe Organizational Setting The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with   appropriate organizations, regional civil aviation bodies and UN Agencies and programmes. The Regional Office ensures interregional   coordination and promotes the timely and...

Our client, a leading East African retailer and distributor of home appliances and consumer electronics, is looking to hire a Business Development Executive to drive growth within the Financial Services sector by developing and expanding relationships with banks, insurance companies, and related financial institutions through new business...

First-line user support: Receive, log, prioritise and resolve routine IT incidents and service requests; keep users informed and escalate unresolved issues through the agreed support process.Hardware and software troubleshooting: Diagnose common computer, peripheral and application faults; carry out approved fixes and refer complex problems to the IT...

NOTE: This is a remote full-time position for international voice process located in Kenya - you can be located in any part of Kenya.Cloverleaf Care has an immediate opening for a Customer Service Operations Coordinator with 3+ years experience as a Customer Service Representative for our Operations group. This is a remote position ***located in Kenya - any...

JOB DESCRIPTION The Organizational Setting The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate organizations, regional civil aviation bodies and UN Agencies and programmes. The Regional Office ensures interregional coordination and promotes the timely and...

The Organizational Setting The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate organizations, regional civil aviation bodies and UN Agencies and programmes. The Regional Office ensures interregional coordination and promotes the timely and harmonized implementation...

We’re Hiring a Consultant Trainer Open Finance & Banking-as-a-Service Devimpact Institute is seeking an experienced practitioner to facilitate Training on Open Finance and Banking-as-a-Service. We are looking for a professional who combines strong subject expertise with the ability to deliver engaging, practical training supported by real implementation...

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...

Reports to  Administrator, with functional direction from the designated DFK Africa lead.Location  KKCO East Africa LLPRole purposeProvide proactive coordination and business support, with primary responsibility for the DFK Africa office, its calendar of activities and sourcing prospective member firms across Africa. The role also supports KKCO’s...

Company Description Maxed Business Process Outsourcing (Maxed BPO) is a Nairobi-based provider of AI-powered outsourcing solutions serving clients across the United States, United Kingdom, Europe, and Australia. With customer support and quality assurance teams in Kenya and South Africa, the company delivers services in customer service, sales, lead...

Reports to Administrator, with functional direction from the designated DFK Africa lead. Location KKCO East Africa LLP Role purpose Provide proactive coordination and business support, with primary responsibility for the DFK Africa office, its calendar of activities and sourcing prospective member firms across Africa. The role also supports KKCO’s...

Specialist, IT Platform Support Operations Department: Digital Business Reports to: Senior Manager, IT Platform Support Operations Unit: Operations Positions: 1 Country: Kenya Closing on: 8 November 2026 The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the...

🚀 Lead High-Performing Teams & Drive Operational ExcellenceWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.📍 Location: Nairobi-Kenya - On site🕒 Schedule: Full-time...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...