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We are looking for a Tier 1 IT Helpdesk / MSP Support Agent to provide excellent customer service and frontline technical support in a fast-paced IT environment. The ideal candidate will troubleshoot hardware, software, network, and High-Speed Internet Access (HSIA) issues, ensuring timely resolution, accurate documentation, and compliance with service level...

About Naru Zanzibar Naru Zanzibar is a luxury destination management company specializing in premium travel experiences across Zanzibar. We curate exceptional journeys through high-end airport transfers, bespoke tours, private drivers, yacht charters, and exclusive island experiences designed to showcase the very best of Zanzibar. As we continue to grow, we...

Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. Our head office is in Australia, and we currently have more than 1000 people around the world. About the role: We...

About the Role We are seeking an experienced IT Helpdesk / MSP Account Supervisor to lead daily support operations, manage team performance, and ensure high-quality service delivery in a fast-paced, client-focused environment. The ideal candidate has a strong background in BPO operations, team supervision, workforce coordination, SLA management, and...

Who we are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries,...

TICKETING OFFICERSJDBasic DutiesTicketing agents don't only handle the retail portion of selling a ticket. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and...

Location : Lagos, Nigeria or Nairobi, Kenya. About the role:The PayG Phones TechOps Manager is accountable for the end-to-end technical operations of the PAYG Phones portfolio. The role ensures that MDM platforms, payment-triggered controls, security settings, partner integrations, and unlock operations remain stable, compliant, and scalable. This is an...

Job Title: Contact Centre Agents - Kiswahili SpeakingFunctional Relationships: Customer Service Team, Clinical Specialists, Operations Management, External Clients & PatientsLocation: Office-based - Nairobi, KenyaCOMPANY INFORMATION                                               Our client is a leading risk advisory...

COMPANY INFORMATION          Our client is a leading risk advisory and insurance brokerage firm. The business delivers tailored risk management, insurance, and human capital solutions designed to help organisations and individuals secure their future across the continent.The firm partners with companies across diverse sectors to deliver dynamic,...

Company InformationOur client is a leading risk advisory and insurance brokerage firm. The business delivers tailored risk management, insurance, and human capital solutions designed to help organisations and individuals secure their future across the continent.The firm partners with companies across diverse sectors to deliver dynamic, high-impact solutions...

Company InformationOur client is a leading risk advisory and insurance brokerage firm. The business delivers tailored risk management, insurance, and human capital solutions designed to help organisations and individuals secure their future across the continent.The firm partners with companies across diverse sectors to deliver dynamic, high-impact solutions...

Job Title: Contact Centre Agents - Portuguese SpeakingFunctional Relationships: Customer Service Team, Clinical Specialists, Operations Management, External Clients & PatientsLocation: Office-based - Nairobi, KenyaCOMPANY INFORMATION                                               Our client is a leading risk advisory...

Job Title: Contact Centre Agents - Arab SpeakingFunctional Relationships: Customer Service Team, Clinical Specialists, Operations Management, External Clients & PatientsLocation: Office-based - Nairobi, KenyaCOMPANY INFORMATION                                               Our client is a leading risk advisory and...

Company InformationOur client is a leading risk advisory and insurance brokerage firm. The business delivers tailored risk management, insurance, and human capital solutions designed to help organisations and individuals secure their future across the continent.The firm partners with companies across diverse sectors to deliver dynamic, high-impact solutions...

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life...

PayG Phones TechOps Manager Department: Global Analytics and Technology Employment Type: Permanent - Full Time Location: Africa Description Location : Lagos, Nigeria or Nairobi, Kenya. About the role: The PayG Phones TechOps Manager is accountable for the end-to-end technical operations of the PAYG Phones portfolio. The role ensures that MDM platforms,...

About the CompanyKitsilano Technologies is a leading technology consulting firm based in Kenya, focused on helping organizations accelerate digital transformation through cloud, data, and modern IT solutions.Kitsilano Technologies designs and delivers data platforms, analytics, and reporting for banks, insurers, manufacturers, and hospitality groups across...

DescriptionWe’re looking for a Business Analyst to join our Quality and Analytics team. In this role, you’ll help curate data-driven stories that provide insights and analysis into our Contact Centre operations, with the goal of driving meaningful change in both the agent and customer experience. You’ll work closely with stakeholders to understand...

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life...

DescriptionReporting to the Chapter Lead – Digital IT, the HoD Digital Business Support Systems will provide strategic planning, modernization leadership, and operations excellence for the Business Support Systems (BSS) domain. The role drives the end-to-end delivery of agile, AI-enabled BSS that enable customer acquisition, revenue management, and digital...