ticketing jobs in Nairobi

As Desktop and Site Support Technician II, you keep our contact-centre agents working. When a headset, PC, login or connection fails, you are first on the floor and the one who gets it fixed. You will own a floor, a shift or a client account, and act before problems reach the business.Key responsibilities  Resolve hardware, software, network and access...

🚀 We're Hiring: Product Consultant | On-Site Are you passionate about customer support, payroll solutions, and problem-solving? Join our team as a Product Consultant and help deliver an exceptional experience to clients while supporting payroll and software-related inquiries. 📍 Location: On-Site 🌎 English Level: Advanced C1 • Key...

Key responsibilities  Resolve hardware, software, network and access issues for agents and team leaders within agreed service levels. Log, update and close every incident and request in the ticketing system (ServiceNow), with clear notes.Build and deploy workstations, headsets and peripherals for new hires and new client launches. Manage user accounts...

Job description Role Overview: The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring timely resolution or escalation of issues while meeting...

About Us We believe every child deserves the chance to reach their full potential, and that strong foundations in literacy and numeracy are where this begins. EIDU partners with governments to strengthen public education systems at scale. Our technology-enabled platform integrates proven educational interventions and supports learners, teachers, education...

EVOLVE ROLE PACK Evolve GIB Product Owner JD Definition Role Information Function: Growth & Innovation / Product Product: Caava Evolve Domain: General Insurance Business (GIB) Reporting line: Head of Product / PM Executive oversight: CGIO Role type: Delivery-facing, domain-specific Product Owner Status: Proposed - leadership and HR...

Nairobi Regional Product Support Engineer YOUR OPPORTUNITY Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well...

Numbers matter. Every interaction counts. Getting it right makes all the difference. Are you ready to make an impact? At The Social House, we’re more than a hotel. We’re a collection of experiences, stories and spaces designed to inspire connection. From our award-winning restaurants and vibrant events to our thoughtfully curated guest experiences, we...

• Entry Level Implementation Engineer Savannah Informatics • Nairobi Overview • Posted 5 hours ago • Salary: 60,000 - 80,000 KES / Month • Experience: Previous Exp. Needed • Min. Education level: Bachelor's Degree • Specialism: IT or Computer Science / Software Engineering --- External Advertisement --- Vacancy Description • Entry...

Enterprise Applications Specialist, Africa  Who We Are International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice...

Contract Type Permanent Country KENYA Location Nairobi Your opportunity Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the...

Company DescriptionFounded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, we deliver Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and...

Senior Software EngineerReports to: Senior Manager, Software Engineering.Location: Nairobi - KenyaLiving Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We empower Community Health Workers (CHWs) with digital tools that enable them to deliver door-to-door care. CHWs use a mobile...

Qualifications and Skills Requirements·       Diploma in Business Administration, Law, International Relations, Human Resources or equivalent from a recognized University. A degree will be an added advantage.·       3 years’ experience in administering and supporting immigration processes.·       Indepth knowledge of navigating the...

About the RoleWe are seeking an experienced IT Helpdesk / MSP Account Supervisor to lead daily support operations, manage team performance, and ensure high-quality service delivery in a fast-paced, client-focused environment.The ideal candidate has a strong background in BPO operations, team supervision, workforce coordination, SLA management, and customer...

DescriptionRole overviewItemDetailJob titleChief Information Officer (CIO)OrganizationLions SightFirst Eye Hospital (Loresho)Reports toChief Executive OfficerDirect reportsHeads of Infrastructure, Applications, Health Informatics, Cybersecurity, and IT Service DeskLocationNairobiEmployment typeFull-time, permanentJob summaryThe CIO leads all information and...

We are looking for a Tier 1 IT Helpdesk / MSP Support Agent to provide excellent customer service and frontline technical support in a fast-paced IT environment. The ideal candidate will troubleshoot hardware, software, network, and High-Speed Internet Access (HSIA) issues, ensuring timely resolution, accurate documentation, and compliance with service level...

We're looking for a Telecom Administrator to join our support team and play a key role in delivering exceptional service to customers while ensuring communication systems run smoothly.Key ResponsibilitiesHandle inbound customer calls and accurately create or update support tickets.Monitor emails and ticket queues for new incidents, updates, and...

Location: Nairobi, KenyaAbout the role:The role holder will act as the operational engine that keeps the Data Desk running at pace and to standard, serving as both a technical authority and a people manager, often in the same hour. The mandate has three pillars: keep the queue healthy, automate the repeatable tasks, and ensure that nothing inaccurate leaves...

 SENIOR ASSOCIATE - BUSINESS DEVELOPMENT (INTERNAL AND EXTERNAL ADVERT) THE ORGANIZATION The Alliance of Bioversity International (www.bioversityinternational.org) and the International Center for Tropical Agriculture (CIAT) (www.ciat.cgiar.org) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems...