Employee Relations Officer
Found in: beBee S KE - 3 weeks ago
ABOUT THE COMPANY
Gilani’s Distributors is a dominance in the distribution sector and is well known and respected. This is evidenced by the increased presence of our trucks ferrying goods on roads throughout the Rift Valley, Central, Nairobi, Nyanza, Mombasa Coastal region and the Western corridor of Kenya.
JOB SUMMARY
Primary Reporting: HR Shared Services and Operations PartnerSecondary Reporting: N/ADepartment: HR DepartmentLocation: NakuruLeadership Pipeline Level: Individual ContributorResponsible for fostering a healthy and productive work environment, addressing employee concerns, ensuring compliance with labor laws and regulations and promoting effective communication between employees and management. The Employee Relations Officer acts as a bridge between employees and management, working to resolve conflicts, mitigate issues, and improve overall employee satisfaction and engagement.Job Magnitude: Team sizeNumber of employees directly reporting to this job: 0Number of indirect reports (i.e., employees reporting to the direct reports): 0Number of 3rd party staff e.g., contractors, consultants, outsourced service providers reporting to this job:
RESPONSIBILITIES
Key AccountabilitiesEmployee Relations Management:Establish and maintain positive employee relations by promoting open communication, trust, and mutual respect.Serve as a point of contact for employees, addressing their concerns, questions, and grievances in a timely and empathetic manner.Conduct investigations into employee complaints, allegations, or policy violations, ensuring fair and unbiased processes are followed.Collaborate with managers and the HR team to develop strategies for conflict resolution and proactive employee relations initiatives.Advise management on employee relations matters, providing guidance and recommendations based on company policies and applicable laws.Policy Development and Compliance:Assist in developing, reviewing, and implementing HR policies and procedures related to employee relations, ensuring compliance with labour laws and regulations.Monitor and interpret labour laws, employment legislation, and industry trends to ensure that Gilani's remains compliant and up-to-date with best practices.Conduct audits and assessments to identify potential areas of risk or non-compliance, and propose corrective measures to address any issues.Performance Management and Employee Engagement:Support managers in the performance management process, including coaching, counselling, and guiding performance improvement plans.Collaborate with HR and management to develop and implement employee engagement initiatives, fostering a positive and inclusive work culture.Assist in conducting employee surveys, analyzing data, and identifying areas for improvement.Organize and facilitate employee communication programs, such as town hall meetings, focus groups, or training sessions, to promote effective communication and employee involvementEmployee Communication:Develop and implement effective communication channels and strategies to enhance employee understanding of company policies, procedures, and initiatives.Create and distribute internal communications, such as newsletters, announcements, and updates, to keep employees informed about relevant matters.Ensure consistent and timely dissemination of information regarding changes in policies, benefits, or other employment-related matters.Conduct annual customer satisfaction reviews and use data to inform the HR scorecardPrincipal Outputs/ Key Performance IndicatorsDispute resolution ratePolicy adherence rateDiscipline managementEmployee sensitization Employee Engagement IndexPerformance management cycleQualifications- Academic and ProfessionalBachelor's degree in Human Resources, Business Administration, or a related field. Relevant certifications or additional HR qualifications are a plus.Certified as HR practitioner preferredExperience3-5 year’s experience in a similar environmentAbility to work in a fast-paced environment and proactively analyse and resolve problems.Must be analytical, strategic, and diplomatic.Thorough understanding of employment laws concerning labour relations.Competencies & SkillsAbility to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.Thorough understanding of negotiation techniques.Thorough understanding of dispute resolution and compensation administration.Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.Strong interpersonal and communication skills, with the ability to build rapport and effectively communicate with employees at all levels.Ability to maintain confidentiality and handle sensitive employee information with discretion.Analytical mindset with the ability to gather and interpret data to drive employee relations strategies and initiatives.Proficiency in HRIS systems and other relevant software applications.Strong organizational skills and the ability to multitask in a fast-paced environment.Relationships / Contacts / CommunicationWho (internal & external)Internal – All employeesExternal – Labour Office, External legal counselWhy (purpose of communication) and How often?Frequent- Problem-solving, employee sensitization
REQUIRED SKILLS
Employee guidelines and onboarding, Labour/employment law, Human resource and personnel development, Policy drafting and development, Human resources information systems, Personnel administration (working hours, holidays), Compensation and benefits, Employee contracts, Conflict management and resolution, Employee relations and consultations
REQUIRED EDUCATION
Bachelor's degree
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