Manager of E-Commerce

1 month ago

Nairobi, Kenya Postal Corporation Of Kenya (PCK) Full time

ABOUT THE COMPANY

The Postal Corporation Of Kenya was established by an Act Of Parliament (PCK Act 1998) and operates as a commercial public enterprise. The Corporation’s mandate includes provision of accessible, affordable and reliable postal services to all parts of Kenya as public postal license whereby communication through the post office forms part of the basic human right as is enshrined in the 1948 United Nations Charter. Our mission is to deliver innovative superior communication, Distribution and Financial (Payment) solutions to our customers and create value to stakeholders. The Post Office remains the most accessible, affordable, and effective and time tested communications platform in Kenya with a total of 623 outlets spread across the country.

JOB SUMMARY

Requirements for AppointmentA minimum of twelve (12) years’ relevant work experience, five (5) of which in a managerial role;Proven experience in e-commerce operations management and warehouse management;Bachelors’ degree in Business Management, Sales and Marketing, Technology or any other relevant qualification from a recognized institutionMaster’s degree in Business Management, Sales and Marketing, Technology or any other relevant qualification from a recognized institutionCertificate in Senior Management Course lasting not less than four (4) weeks from a recognized institution;Certificate in computer application skills from a recognized institution.Demonstrate a high degree of professional competence, managerial and administrative capability as reflected in work performance and results.Fulfill the requirements of Chapter Six of the Constitution

RESPONSIBILITIES

Develop and execute strategies to enhance online retail presence, drive digital sales growth, and improve customer experience.Supervise the overall operation and management of PCK warehouse facilities, ensuring seamless receipt, storage, and dispatch of goods.Lead the order fulfillment process, including picking, packing, and shipping of customer orders, to ensure timely and accurate delivery.Collaborate with logistics partners and carriers to manage transportation, shipping, and delivery schedules, optimizing cost and efficiency.Utilize warehouse management systems, e-commerce platforms, and other technology tools to streamline operations and improve productivity.Monitor product uploads and give quarterly performance reports.Manage all online activities, website, social media and email campaigns to Courier products/services including e-services.Responsible for developing and maintaining e-Services/ products.Manage and monitor key performance indicators (KPIs) related to e-commerce sales, warehouse operations, and logistics to identify areas for improvement and implement solutions.Manage, review, monitor and evaluate the performance of staff in the section against set targets.Perform any other duties as assigned by the General Manager Courier and E-Services.

REQUIRED SKILLS

Policy drafting and development, Contract drafting and preparation, Legal analysis, Dispute resolution and arbitration

REQUIRED EDUCATION

Post-graduate education

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