Team Leader, Ramp Services at Swissport

1 month ago

Nairobi, Kenya Swissport Full time

THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year.
Summary


Swissport is recruiting for the position of Team Leader, Ramp Services reporting to the Service Delivery Lead, Operations and Ramp Services based at Jomo Kenyatta International Airport. The successful candidates will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.
Main responsibilities

Coaching and coordinating the team assigned to the task.
Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer experience.
Leading the team to ensure we deliver consistently great customer experience at every touchpoint.
Resolving service challenges in a timely manner.
Maintain discipline and ensure that staff observe safe working practice as per company policies.
Completing flight/task reports as per company procedure.
Maintaining positive customer relationship during the assigned task.
Actively participating in customer briefings and ensuring that the customer expectations are met.

Professional qualification and experience

Education: Diploma or Higher
Computer Literacy
Experience: At least 3 years’ experience in aviation in Ground Service Equipment operations
Customer Oriented
Problem solving and decision making.
Excellent communication and interpersonal skills
Good Planner, who pays attention to detail and is a team player.
Ability to work under pressure.

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