Call Centre Assistant
1 month ago
Customer service jobs in Nairobi
Introduction
Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
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Job Summary
The successful candidate will foster a close working relationship between AKUHN and Calltronix staff in the Call Centre.
Responsibilities
To act as a facilitator to general healthcare queries; Anticipate escalation and take over calls when needed; Provide information on destination to route calls with specific inquiries; Provide guidance and feedback; Answer questions from the customer service agents and telephone operators; Provide solutions and/or alternatives; Identify customer service agent’s and telephone operator’s needs; and Improve knowledge and performance level.Read>>PSC Interview Questions: 5 Tips to Help You Excel
Requirements
At least a Diploma in Health Care or related fields; 2 years’ experience in telephone switchboard operations in a major company or telecommunications organization; Experience as call centre liaison; Experience in customer service is essential; Tech-savvy with knowledge of telephone equipment and relevant computer programs; Knowledge of performance evaluation procedures; Outstanding communication and negotiation abilities; A results-oriented approach; and Ability to work under pressure.Click Here To Apply
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Call Centre Assistant
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service jobs in NairobiIntroductionAga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality...
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Customer Service Executive
6 days ago
Nairobi, Kenya Calltronix Contact & Training Centre Full timeCalltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Customer Service Executive (International Campaign) Key Responsibilities: Manage a large number...
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Medical Call Center Agents
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Kenya. Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally...
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Administrative Assistant
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeAdministrative Assistant Aga Khan University (AKU) is a leading international institution dedicated to excellence and change. We are seeking a highly skilled and organized Administrative Assistant to join our team at the Centre for Innovation in Medical Education (CIME) in Nairobi, Kenya. About the Centre for Innovation in Medical Education The Centre for...
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Contact Centre Officer
1 month ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Kenya. SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Read>>CV Tips: A Guide to Make Your Application Shine in NGOs Job Purpose The...
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Nairobi, Kenya World Agroforestry Centre (ICRAF) Full timeThe World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves Overview This position will provide support on the day-to-day Legal operations in the Region, tracking these matters...
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Nairobi, Kenya Centre for Health Solutions - Kenya (CHS) Full timeCentre for Health Solutions - Kenya (CHS) is a local, not-for-profit organisation. We understand the local context, make use of local expertise and strategic partnerships to ensure we implement evidence-informed solutions and interventions to address existing and emerging public health concerns. Overall Job Function Responsible for supporting program...
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Customer Service Executive
6 days ago
Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full timeCustomer Service Executive (International Campaign) at Calltronix Contact & Training Centre, a business communication and collaboration process automation company, seeks a highly skilled professional to manage a large number of repair requests, solve customer issues, and provide exceptional customer service. Key Responsibilities: Manage a large number...
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Administrative Assistant
1 month ago
Nairobi, Kenya Corporate Staffing Services Full timeJob Summary Founded in 1983 as Pakistan’s first private University, and fully Chartered in Kenya since 2001, Aga Khan University (AKU) is a private, autonomous and self-governing international university, with 13 teaching sites in 6 countries over three continents. An integral part of the Aga Khan Development Network (AKDN), AKU provides higher...
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French Speaking Call Center Agents
1 day ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeJob Title: Call Center Agent Company: HCS Affiliates Group We're seeking a skilled Call Center Agent to coordinate live rider operations and ensure daily performance against a range of KPIs for an on-demand Courier Service. The ideal candidate will have excellent communication skills, be organized and logical, and be able to adapt quickly to changing...
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Nairobi, Kenya Stedmak Gardens and Recreational Centre Full timeStedmak Gardens and Hotel is one of a kind hotel, apart from being located in a serene and superb surroundings and also neighboring popular landmarks like the Bomas of Kenya. Job Summary: Stedmak Gardens is seeking a dedicated and experienced Housekeeping Manager to lead and oversee all aspects of our housekeeping operations. The ideal candidate will...
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French Speaking Call Center Agents
14 hours ago
Nairobi, Kenya HCS Affiliates Group Full timeHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. French Speaking Call Center Agents (RTO) Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the...
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Site Engineer
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Full timeKey ActivitiesExecute surveillance, performance monitoring, maintenance and repairs of buildings and equipmentCustomer Implementation and SupportClient ManagementHealth and Safety ComplianceOperations processes and proceduresExecute surveillance, performance monitoring, maintenance and repairs of buildings and equipmentDay-to-day surveillance of building and...
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Site Engineer
1 month ago
Nairobi, Kenya Corporate Staffing Full timeKey ActivitiesExecute surveillance, performance monitoring, maintenance and repairs of buildings and equipmentCustomer Implementation and SupportClient ManagementHealth and Safety ComplianceOperations processes and proceduresExecute surveillance, performance monitoring, maintenance and repairs of buildings and equipmentDay-to-day surveillance of building and...
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Assistant Accountant
2 months ago
Nairobi, Nairobi Area, Kenya Family Media Full timeFamily TV is the East and Central Africa's largest Christian television broadcaster and Kenya's most watched faith channel. Family TV offers 24 hours of faith and inspirational programming that appeal to people in a wide variety of denominations.Reports to: AccountantDuties and responsibilities Assist in day to day running of the Accounts office Post and...
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Senior Legal Counsel CIMMYT
3 weeks ago
Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full timeThe World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reservesOverviewThis position will provide support on the day-to-day Legal operations in the Region, tracking these matters daily...
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Grants and Finance Officer
1 month ago
Nairobi, Nairobi Area, Kenya Centre for Health Solutions - Kenya (CHS) Full timeCentre for Health Solutions - Kenya (CHS) is a local, not-for-profit organisation. We understand the local context, make use of local expertise and strategic partnerships to ensure we implement evidence-informed solutions and interventions to address existing and emerging public health concerns.Overall Job FunctionResponsible for supporting program...
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Assistant Accountant
1 month ago
Nairobi, Kenya Corporate Staffing Services Full timeServing at either our Nairobi Office or the Christian International Conference Centre (BTL-CICC) Ruiru, the Assistant Accountant shall help the Senior Accountant in the Running and maintaining of a sound and elaborate accounting system that conforms to the in-house and International Accounting Standards.BTL Assistant Accountant 092024 Duties and...
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Benefit Verifier
7 days ago
Nairobi, Nairobi Area, Kenya ADEC Kenya Services EPZ Limited (ADEC Kenya) Full timeBenefits Verifier role requires attention to detail, strong communication skills, and knowledge of healthcare insurance terminologies to ensure accuracy and completeness of medical billing information. ADEC Kenya Services EPZ Limited, a leading provider of business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, seeks a Benefits...
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Assistant Accountant
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeServing at either our Nairobi Office or the Christian International Conference Centre (BTL-CICC) Ruiru, the Assistant Accountant shall help the Senior Accountant in the Running and maintaining of a sound and elaborate accounting system that conforms to the in-house and International Accounting Standards.BTL Assistant Accountant 092024Duties and...