Call Centre Assistant

1 month ago


Nairobi, Kenya Corporate Staffing Services Full time

Customer service jobs in Nairobi

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

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The successful candidate will foster a close working relationship between AKUHN and Calltronix staff in the Call Centre.

To act as a facilitator to general healthcare queries; Anticipate escalation and take over calls when needed; Provide information on destination to route calls with specific inquiries; Provide guidance and feedback; Answer questions from the customer service agents and telephone operators; Provide solutions and/or alternatives; Identify customer service agent’s and telephone operator’s needs; and Improve knowledge and performance level.

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At least a Diploma in Health Care or related fields; 2 years’ experience in telephone switchboard operations in a major company or telecommunications organization; Experience as call centre liaison; Experience in customer service is essential; Tech-savvy with knowledge of telephone equipment and relevant computer programs; Knowledge of performance evaluation procedures; Outstanding communication and negotiation abilities; A results-oriented approach; and Ability to work under pressure.

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