Customer Service Executive

1 month ago


Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

Customer Service Executive (International Campaign) at Calltronix Contact & Training Centre, a business communication and collaboration process automation company, seeks a highly skilled professional to manage a large number of repair requests, solve customer issues, and provide exceptional customer service.

Key Responsibilities:

  • Manage a large number of repair requests effectively and efficiently
  • Solve landlord and tenant repair requests with 5-star reviews from both sides
  • Understand and recommend ways to scale by automating time-intensive tasks
  • Become an expert at navigating maintenance features and dashboard
  • Track service professionals and build a service professional network
  • Reference and create documentation to better service future requests
  • Provide feedback on how sales and support can better onboard customers on maintenance
  • Take inbound and outbound calls, logging everything from the call

The ideal candidate should possess the following skills:

  • Proficiency in English, both written and spoken, with American or British accent
  • Enjoy phone conversations and have excellent task management skills
  • Excel at customer problem-solving and have experience with software
  • Have knowledge in handiwork, plumbing, electrical, and other repair departments
  • Be collaborative, organized, and have strong communication and interpersonal skills
  • Have a great work ethic and be able to work in a fast-paced environment
  • Have a college degree, preferably BS/BA, and a minimum of 1 year of customer service experience


  • Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

    Customer Service Executive (International Campaign) sought for a business communication and collaboration process automation company to manage repair requests, provide exceptional customer service, and scale operations through automation and team collaboration. Key responsibilities include troubleshooting home repairs, managing a large volume of requests,...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Deliver exceptional customer experiences to our clients by addressing inquiries, resolving issues, and providing guidance on digital lending and logbook loan services. Foster strong relationships with stakeholders and assist customers in navigating our online platform. Serve as the primary point of contact for customer inquiries via phone, email, and live...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    The Customer Experience Executive role involves building trust with customers through open communication to drive loyalty and retention. The ideal candidate will have a strong understanding of financial solutions and market trends, with excellent interpersonal skills and a solutions-focused mindset. Key responsibilities include: Updating customer...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    We are seeking a Customer Support Executive for the Apparel & Garment Industry to build a positive company image and offer dedicated customer satisfaction.Main Responsibilities:Manning reception and redirecting calls to the concerned personCold calls and generating leads for the Sales teamFixing appointments for the Sales teamSending quotations with...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer Support Executive - Apparel & Garment Industry job requires building a positive company image and offering dedicated customer satisfaction. The ideal candidate will have a degree or diploma in Customer Relations Management or Business Administration, with at least 3 years of experience in customer support. They will be responsible for: Manning...

  • Customer Service

    3 months ago


    Nairobi, Nairobi Area, Kenya Vshags Full time 35,000 - 60,000 per month

    Customer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...

  • Customer Service

    6 months ago


    Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

    Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...

  • Customer Service

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Ital Global Full time

    A Human Capital Consultancy firm seeks a professional to assist organizations with HR activities and work. The ideal candidate will have a Bachelor's degree in Business Administration, excellent communication skills, and at least one year of customer service experience. Key responsibilities include maintaining a positive attitude, investigating customer...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Build sustainable relationships with customers through open communication, delivering customer value propositions, and leveraging strong bonds to create loyalty and satisfaction. Key responsibilities include updating customer profiles, providing informed market analysis, ensuring portfolio accuracy, and offering personalized solutions. The ideal candidate...


  • Nairobi, Nairobi Area, Kenya Rubrik Full time 25,000 - 40,000 per month

    Key ResponsibilitiesSales Performance: Meet or exceed monthly sales targets through effective product knowledge, market awareness, and strong interpersonal skills.Customer Engagement: Provide exceptional customer service by actively listening to customers, responding promptly to their needs, and offering personalized solutions.Team Collaboration: Work...


  • Nairobi, Nairobi Area, Kenya Rubrik Full time 25,000 - 40,000 per month

    Key ResponsibilitiesSales Performance: Meet or exceed monthly sales targets through effective product knowledge, market awareness, and strong interpersonal skills.Customer Engagement: Provide exceptional customer service by actively listening to customers, responding promptly to their needs, and offering personalized solutions.Team Collaboration: Work...


  • Nairobi, Nairobi Area, Kenya Nexa solutions Full time 35,000 - 50,000 per month

    Join Our Team as a Customer Support Specialist! We are seeking a personable and dedicated Customer Support Specialist to become part of our dynamic team. In this position, you will be the main liaison for our clients, handling their questions, troubleshooting problems, and guaranteeing an exceptional service experience. Requirements: Excellent...

  • Customer Service Lead

    7 hours ago


    Nairobi, Nairobi Area, Kenya Golden start Full time 18,000 - 25,000 per month

    Job SummaryWe are looking for a talented Customer Service Lead to join our team at Golden start. In this role, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay.DutiesProvide personalized assistance to guests throughout their stayAddress guest complaints and resolve issues promptly and...


  • Nairobi, Nairobi Area, Kenya Blue sky Full time 25,000 - 38,000

    About Blue Sky:We are a leading retailer committed to providing exceptional customer service and creating a positive shopping experience. Our team members play a critical role in achieving this goal, and we are seeking a talented Customer Service Representative to join our team.Job Description:The successful candidate will be responsible for handling cash...


  • Nairobi, Nairobi Area, Kenya CDL Human Resource Full time

    We are seeking a Sales and Marketing Executive to join our team. The successful candidate will be responsible for identifying new sales opportunities, building relationships with clients, and driving business growth.About Us: CDL was founded in 2003 by Managing Director Lucy Mmari. We specialize in cleaning and allied services.Key Duties and...


  • Nairobi, Nairobi Area, Kenya FFP Full time 48,000 - 96,000 per month

    We are seeking a highly motivated Customer Service and Sales Professional to join our team at FFP. This sales role requires excellent communication skills, flexibility, and a strong commitment to delivering exceptional customer service.Key Responsibilities:Greet customers and respond to their inquiriesAssist customers in finding products and providing...


  • Nairobi, Nairobi Area, Kenya FFP Full time 48,000 - 96,000 per month

    We are seeking a highly motivated Customer Service and Sales Professional to join our team at FFP. This sales role requires excellent communication skills, flexibility, and a strong commitment to delivering exceptional customer service.Key Responsibilities:Greet customers and respond to their inquiriesAssist customers in finding products and providing...


  • Nairobi, Nairobi Area, Kenya CDL Human Resource Full time

    Seeking a Sales & Marketing Executive with experience in cleaning services to establish and maintain relationships with clients, drive sales growth, and deliver exceptional customer service. CDL, a reputable logistics company, is looking for a skilled professional to join its team. Key Responsibilities: Identify key contacts at potential client...


  • Nairobi, Nairobi Area, Kenya Rubrik Full time 27,000 - 51,000 per month

    Job Summary:We are seeking a talented Sales and Business Development Representative to join our team at Rubrik. In this role, you will be responsible for identifying new business opportunities, developing and maintaining strong relationships with clients, and driving sales growth through effective sales execution and market insight.This is an excellent...


  • Nairobi, Nairobi Area, Kenya Plush Peach Full time 30,000 - 45,000 per month

    About UsWe're looking for a highly motivated Sales & Marketing Executive to join our team at Plush Peach.Job Overview:This role involves supporting our sales and marketing efforts, ensuring seamless customer interactions, and contributing to the overall success of our business.Main Responsibilities:Meet or exceed sales targets by providing exceptional...