Customer Service Executive
1 month ago
Customer Service Executive (International Campaign) at Calltronix Contact & Training Centre, a business communication and collaboration process automation company, seeks a highly skilled professional to manage a large number of repair requests, solve customer issues, and provide exceptional customer service.
Key Responsibilities:
- Manage a large number of repair requests effectively and efficiently
- Solve landlord and tenant repair requests with 5-star reviews from both sides
- Understand and recommend ways to scale by automating time-intensive tasks
- Become an expert at navigating maintenance features and dashboard
- Track service professionals and build a service professional network
- Reference and create documentation to better service future requests
- Provide feedback on how sales and support can better onboard customers on maintenance
- Take inbound and outbound calls, logging everything from the call
The ideal candidate should possess the following skills:
- Proficiency in English, both written and spoken, with American or British accent
- Enjoy phone conversations and have excellent task management skills
- Excel at customer problem-solving and have experience with software
- Have knowledge in handiwork, plumbing, electrical, and other repair departments
- Be collaborative, organized, and have strong communication and interpersonal skills
- Have a great work ethic and be able to work in a fast-paced environment
- Have a college degree, preferably BS/BA, and a minimum of 1 year of customer service experience
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Customer Service Executive
4 weeks ago
Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full timeCustomer Service Executive (International Campaign) sought for a business communication and collaboration process automation company to manage repair requests, provide exceptional customer service, and scale operations through automation and team collaboration. Key responsibilities include troubleshooting home repairs, managing a large volume of requests,...
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