Assistant Lodge Manager at Fairmont Hotels

4 weeks ago

Nairobi, Kenya Fairmont Hotels & Resorts Full time

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Resposibilities


Support the Lodge Manager in the overall management and strategic direction of the hotel
Assist in the preparation of the annual operations plan and achieve the profit of the hotel
Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
Create an employee value proposition that ensures a motivated and engaged workforce
Involved in the recruitment process of leadership positions
Ensure full compliance of hotel operating controls
Handling guest concerns and feedback to ensure effective follow up
Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
Assist heartists planning and the maintenance of productivity levels

Qualifications

Minimum 5 years previous luxury/upscale experience in a related field
Flexible with the ability to sustain a high level of productivity and efficiency at all times
Degree/diploma in hotel management from a reputable institution
Display strong analytical, organizational, problem solving administrative skills
Ability to adapt to change quickly and strong-multi-tasking
Clear work knowledge of budget planning and execution
Proven team leader with outstanding motivational skills and coaching ability
Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions

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