Account Manager at

2 weeks ago

Nairobi, Nairobi Area, Kenya Socialmeds Digital Full time
At Socialmeds, we help brands improve their customer experience through social media. Every brand has a story to tell, and a compelling story builds loyalty.

Our team of strategists, marketers, analysts, graphic gurus and content creators work together to transform how our clients' brands connect with their audience.

Role
This is a full-time hybrid role for an Account Manager. They should be comfortable multitasking and managing a team to execute client projects successfully.

Duration: 1 year Contract (Renewable)

Responsibilities

Client Relationship Management:
Serve as the main point of contact for assigned clients, understanding their business objectives, and building strong, long-term relationships thus ensuring retention

Internal Team Management:
Manage and collaborate with cross-functional teams including copywriters, media buyers, community managers, graphic designers, photographers and any other key personnel contracted by the company to ensure seamless project execution and delivery

Campaign Strategy and Planning:
Work collaboratively with clients to develop digital marketing strategies aligned with business objectives.

Budget Management:
Manage campaign budgets effectively, ensuring optimal allocation of resources to achieve client goals. This includes media, influencer, website budgets, etc.

Reporting and Analytics:
Share performance reports, highlighting key metrics and insights including weekly and monthly reports, campaign reports, quarterly reports, etc.

Client Content:
Thoroughly review content calendars created by the creative team to ensure accuracy and alignment with client requirements.

Prospect Pitches:
Create proposals for submission to prospective clients as requested by the CEO.

Audit and Strategies:

Lead and execute audits and strategies for both new and existing clients in collaboration with the copy and creative departments.


Upselling and Cross-Selling:
Identify opportunities for upselling additional services or cross-selling complementary solutions.

Stay Informed About Industry Trends:
Stay abreast of industry trends, digital marketing best practices, and emerging technologies.

Qualifications

2+ years in a similar role. Agency experience is a plus
Experience delivering client-focused solutions to customer needs
Strong written and verbal communication skills
Strong organizational skills
Project Management experience is a plus
Proficiency in Google Drive

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