Account Manager at

1 month ago


Nairobi, Nairobi Area, Kenya Bolt Full time
Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company's mission is to make urban travel easier, quicker and more reliable

About The Role

Bolt Business has big targets, the product is evolving, getting better and better and our ambitions are high - aiming for 10X growth in the next 12 months.

To achieve that, we're looking for focused, hungry people, brimming with ambition and talent - just waiting for the opportunity to show us what they can do.

In this role you'll get plenty of exposure to big business, you'll be integral to the smooth running of the relationship, meeting the needs of our clients.


Main tasks & responsibilities:
Managing a portfolio of key clients, proactively contacting them and helping them
Replying to client queries, replying to emails, calls and solving their challenges
Creating account plans to grow volumes from existing clients
Preparing and managing the flow of accounting documents and materials
Assisting the sales team with onboarding and client management
Communicating with an international team to solve local issues
Delivering volume growth each month

About you:
At least 2+ years of successful previous experience in account management
A self starter, keen, ambitious and hungry to get results
Proactive, organised and obsessed with details
Superb written and spoken communication skills in English
Comfortable and experienced speaking with clients, dealing with issues and generating positive outcomes
Strong business sense and industry expertise
Demonstrable experience of upselling and generating volume growth from existing clients

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