Security Systems Engineer

2 weeks ago

Nairobi, Nairobi Area, Kenya NTT Limited Full time

ABOUT THE COMPANY

NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.

JOB SUMMARY

Knowledge, Skills and Attributes:Good understanding and appreciation of technical design and business principlesDemonstrates project management and administration abilityGood project skills which are demonstrated in the execution of installations and other assignmentsDemonstrate customer engagement skillsDemonstrate relevant domain specialist knowledgeGood verbal communication skillsClient focused and display a proactive approach to solving problemsAbility to work under pressureAbility to coach, mentor and provide guidance to team membersGood understanding of project management principlesAcademic Qualifications and Certifications:Minimum Bachelors Degree in tech related field..IT, Computer Science, Electrical engineeringCCNA, CCNP Security, Fortinet Certified Profession - Network Security, CCSA R81, CCSE R81Project management certificationRequired Experience:Seasoned work experience in a technical implementation engineering or similar roleSeasoned experience engaging with clients and conducting presentationsSeasoned project administration and documentation experienceSeasoned report writing experienceSeasoned project management experienceSkills SummaryConfiguration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting

RESPONSIBILITIES

Interact with clients on site to meet complex requirements of a solution.Escalate unresolved problems and issues to the relevant third parties.Respond to escalated client requests and support client applications to a first line resolution.Escalate complex problems to the relevant third parties.Write reports and proposals and complete and maintain project documentation.Assist with the documentation of standard operating procedures relating to installations and fixes.Act as coach and mentor to more junior Implementation Engineers and Technicians.Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.Included in higher complexity design work, with input to the design expected.Expected to take ownership of relevant technologies according to domain or specialization.

REQUIRED SKILLS

Verbal communication, Cloud architectures and services, Information security, Security operations, Firewalls, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree

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