![Dimension Data](https://www.codingkenya.com/wp-content/uploads/2022/09/Dimension-Data.jpg)
Security Systems Engineer – L3
6 days ago
The primary responsibility of the Security Systems Engineer (L3) is to provide technical support to NTT clients. This includes remotely supporting clients within service level agreements (SLAs), installing and configuring software and hardware, resolving incidents, performing root cause analysis and adhering to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management.
Key Roles and Responsibilities:- Interact with clients on-site to meet complex requirements of a solution.
- Escalate unresolved problems and issues to the relevant third parties.
- Respond to escalated client requests and support client applications to a first-line resolution.
- Escalate complex problems to the relevant third parties.
- Write reports and proposals and complete and maintain project documentation.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Act as coach and mentor to more junior Implementation Engineers and Technicians.
- Assume responsibility for the coordination of the activities of the Engineers, in line with performance targets.
- May be required to serve periodically on the customer service desk, providing third-line telephonic, remote and on-site support and problem management.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Good understanding and appreciation of technical design and business principles
- Demonstrates project management and administration ability
- Good project skills which are demonstrated in the execution of installations and other assignments
- Demonstrate customer engagement skills
- Demonstrate relevant domain specialist knowledge
- Good verbal communication skills
- Client-focused and displays a proactive approach to solving problems
- Ability to work under pressure
- Ability to coach, mentor and provide guidance to team members
- Good understanding of project management principles
- Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
- Project management certification
- Seasoned work experience in a technical implementation engineering or similar role
- Seasoned experience engaging with clients and conducting presentations
- Seasoned project administration and documentation experience
- Seasoned report writing experience
- Seasoned project management experience
Configuration Management (CM), Installation Management, Problem Resolution, Report Writing, Root Cause Analysis (RCA), Technical Solution Design, Technology Services, Troubleshooting
Are you looking to sharpen your Software Development skills to stay relevant in the market? CLICK HERE to have a look at the top schools.
For all your IT certification needs, please, click here for information on how to get started
-
Security Systems Engineer
7 days ago
Nairobi, Nairobi Area, Kenya NTT Ltd Full timeNTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things...
-
Security Systems Engineer
4 weeks ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security Systems Engineer
1 month ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security Systems Engineer
4 weeks ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security Systems Engineer
1 month ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security Systems Engineer
7 days ago
Nairobi, Nairobi Area, Kenya NTT Limited Full timeABOUT THE COMPANYNTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace...
-
Security Systems Engineer
7 days ago
Nairobi, Nairobi Area, Kenya NTT Ltd Full timeNTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things...
-
Security Systems Engineer
2 weeks ago
Nairobi, Nairobi Area, Kenya NTT Limited Full timeABOUT THE COMPANYNTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace...
-
Security Systems Engineer
4 weeks ago
Nairobi, Nairobi Area, Kenya NTT Limited Full timeABOUT THE COMPANYNTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace...
-
Security Systems Engineer
2 weeks ago
Nairobi, Nairobi Area, Kenya NTT Ltd Full timeNTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities doKey Roles and...
-
Security Systems Engineer
3 weeks ago
Nairobi, Nairobi Area, Kenya NTT Ltd Full timeNTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities doKey Roles and...
-
Security Systems Engineer
1 month ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security Systems Engineer
2 weeks ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security Systems Engineer
4 weeks ago
Nairobi, Nairobi Area, Kenya NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Way4 Senior Engineer, Card Management Systems at
1 month ago
Nairobi, Nairobi Area, Kenya I&M Bank Full timeI&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.Job PurposeThe responsibilities converge multifunctional and specialized card systems functions to improve service interoperation and controls. Jointly with Vendors, the role ensures...
-
Way4 Senior Engineer, Card Management Systems at
2 weeks ago
Nairobi, Nairobi Area, Kenya I&M Bank Full timeI&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.Job PurposeThe responsibilities converge multifunctional and specialized card systems functions to improve service interoperation and controls. Jointly with Vendors, the role ensures...
-
Way4 Senior Engineer, Card Management Systems at
4 weeks ago
Nairobi, Nairobi Area, Kenya I&M Bank Full timeI&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.Job PurposeThe responsibilities converge multifunctional and specialized card systems functions to improve service interoperation and controls. Jointly with Vendors, the role ensures...
-
Presales Engineer Intern at
3 months ago
Nairobi, Nairobi Area, Kenya Suetech Business Systems Limited Full timeAt Suetech Business Systems Limited, we are the bridge that brings people, technology and business together. In today's increasingly technology driven marketplace it is critical to keep up with the latest innovations in order to make the most of your investments and keep your business moving forward; and that is where we come in.SummaryThis is an on-site...
-
Presales Engineer Intern at
4 weeks ago
Nairobi, Nairobi Area, Kenya Suetech Business Systems Limited Full timeAt Suetech Business Systems Limited, we are the bridge that brings people, technology and business together. In today's increasingly technology driven marketplace it is critical to keep up with the latest innovations in order to make the most of your investments and keep your business moving forward; and that is where we come in.SummaryThis is an on-site...
-
IT & Systems Engineer (Cyber Security) at
4 weeks ago
Nairobi, Nairobi Area, Kenya West Indian Ocean Cable Company (WIOCC) Full timeFirmly established as Africa's carriers' carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa.Job ObjectiveAdminister, manage, maintain, develop and improve the Company's IT, Business & Operational Support Systems focused...