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Security Systems Engineer
7 days ago
ABOUT THE COMPANY
NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
JOB SUMMARY
The primary responsibility of the Security Systems Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.Knowledge, Skills and Attributes:Basic understanding and appreciation of technical design and business principlesdemonstrates fundamental project management and administration abilityDisplay customer engagement skillsDemonstrate relevant domain specialist knowledgeGood verbal communication skillsClient focused and display a proactive approach to solving problemsAbility to work under pressureAcademic Qualifications and Certifications:Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalentRequired Experience:Moderate level of years experience in a technical implementation engineering or similar roleDemonstrated experience engaging with clients and conducting presentationsDemonstrated project administration and documentation experience
RESPONSIBILITIES
Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.Take responsibility for problem resolution and troubleshooting.Respond to escalated client requests and support client applications to a first line resolution.Escalate complex problems to the relevant third parties.Assist with the documentation of standard operating procedures relating to installations and fixes.Compile and maintain project administration.Conduct elementary presentations within the customer's organisation.May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.Expected to take ownership of relevant technologies according to domain or specialization.
REQUIRED SKILLS
Verbal communication, Cloud architectures and services, Information security, Security operations, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree
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