Security Systems Engineer

7 days ago

Nairobi, Nairobi Area, Kenya NTT Ltd Full time
NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we.

Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow.

As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.

Summary


The primary responsibility of the Security Systems Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).

They perform configurations, action installations and attend to break/fix events.

Working at NTT

Key Roles and Responsibilities:
Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
Take responsibility for problem resolution and troubleshooting.
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Compile and maintain project administration.
Conduct elementary presentations within the customer's organisation.

May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.

Expected to take ownership of relevant technologies according to domain or specialization.

Requirements

Knowledge, Skills and Attributes:
Basic understanding and appreciation of technical design and business principles
demonstrates fundamental project management and administration ability
Display customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure

Academic Qualifications and Certifications:
Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

Required Experience:
Moderate level of years experience in a technical implementation engineering or similar role
Demonstrated experience engaging with clients and conducting presentations
Demonstrated project administration and documentation experience

Skills Summary

Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooting

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