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Assistant Lodge Manager at

4 months ago

Nairobi, Nairobi Area, Kenya Accor Full time
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Responsibilities

Support the Lodge Manager in the overall management and strategic direction of the hotel
Assist in the preparation of the annual operations plan and achieve the profit of the hotel
Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
Create an employee value proposition that ensures a motivated and engaged workforce
Involved in the recruitment process of leadership positions
Ensure full compliance of hotel operating controls
Handling guest concerns and feedback to ensure effective follow up
Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
Assist heartists planning and the maintenance of productivity levels

Qualifications

Minimum 5 years previous luxury/upscale experience in a related field
Flexible with the ability to sustain a high level of productivity and efficiency at all times
Degree/diploma in hotel management from a reputable institution
Display strong analytical, organizational, problem solving administrative skills
Ability to adapt to change quickly and strong-multi-tasking
Clear work knowledge of budget planning and execution
Proven team leader with outstanding motivational skills and coaching ability
Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions