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Debt Recovery Officer
4 months ago
Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD.
Job Purpose
To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis
Key Responsibilities
- Keep tracking outstanding debts.
- Plan course of action to recover owed money.
- Locate and contact debtors through structured field visits.
- Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
- Handle customers' questions or complaints.
- Identify gaps in the system and recommend solutions.
- Build trust with debtors.
- Update account status and database regularly.
- Comply with requirements when legal action is unavoidable.
- Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.
Requirements- Degree in a Business Management, Accounting, Finance or Business Administration.
- Professional banking qualifications will be added advantage.
- 2 years' work experience in a bank as a debt collector will be added advantage.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements
- Good knowledge of MS Office and databases
- Good negotiation and persuasion skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills.
- High integrity.
How To ApplyInterested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: - Kindly indicate the position title on the subject line when applying. Closing date for application will be on 13th July 2024. Only shortlisted candidates will be contacted.
- Degree in a Business Management, Accounting, Finance or Business Administration.
