![Dorbe-Leit Solutions Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Officer
2 months ago
We become involved with our clients in their transformation, providing services that are value-adding and measurable in their contribution to our clients' success.
About JobCustomer Experience Officers are required to:
Have a direct day to day interaction with customers
Proactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed.
Work with internal partners to obtain answers/solutions to clients' queries
Act as the advocate and impetus for process improvements within the bank.
Engage business partners in a team effort to focus on issues and opportunities that further differentiate the bank as an excellent service provider in the view of our clients
Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
Manage a portfolio of client relationships and ensures clients are satisfied with and trained on the bank products and services
Channel customer feedback to unit heads and relationship managers as well as identify sensitive customer issues and escalate the same in line with the escalation process.
Identify cross sale opportunities for customers and implement the sales as well as position our products to customers.Qualifications
Successful candidates should have/be;
Excellent communication skills:
verbal and written (experience in business/financial environment)
Fluent in French; verbal and written (must requirement)
Client focused – (Meet and exceed expectations)
1st Class Honours, 2nd Class Upper Degree or GPA of 3.4 and above
-
Customer Experience Officer
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position.The Customer Experience Officer position will be located at the Company's...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full timeJob Summary As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be working with and through others, building and maintaining relationships and working...
-
Customer Experience Officer
5 days ago
Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full timeABOUT THE COMPANYJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number...
-
Customer Experience Officer
5 days ago
Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full timeABOUT THE COMPANYJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeM.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the...
-
Customer Experience Officer
5 days ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeABOUT THE COMPANYWe are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans.JOB SUMMARYQualifications/Requirements• Diploma in Front Office Administration/BusinessAdministration/ Health records or an equivalent...
-
Customer Experience Officer
2 weeks ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeABOUT THE COMPANYWe are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans.JOB SUMMARYQualifications/Requirements• Diploma in Front Office Administration/BusinessAdministration/ Health records or an equivalent...
-
Customer Experience Officer – Front Office
5 days ago
Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full timeABOUT THE COMPANYJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number...
-
Customer Experience Officer at
2 months ago
Nairobi, Nairobi Area, Kenya Madison Group Limited Full timeMadison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...
-
Customer Experience Internship
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. About Carepay:CarePay Group is an international, fast-growing fintech company with offices in Kenya, Nigeria and the Netherlands. Our vision is to make mobile health insurance accessible to everyone by using state-of-the-art technology against no marginal costs. We strongly believe in leveraging the mobile technology revolution...
-
Customer Experience Lead at
1 week ago
Nairobi, Nairobi Area, Kenya Ecosafi Full timeDelivering a better way to cookCustomer Experience LeadResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions. Develop and implement best practices for call handling, escalation procedures, and quality assurance. Train and coach Call Center staff to deliver excellent customer service....
-
Customer Experience Executives
3 days ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service job vacancies in Kenya. Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.Read>>Enhance Your CV: 4 Tips to Get More...
-
Customer Experience Executives/ Front office
1 month ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeEquity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.Qualifications/Requirements Diploma in Front Office Administration/Business Administration/...
-
Customer Experience Executives
1 month ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeEquity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.Qualifications/RequirementsDiploma in Front Office Administration/Business Administration/...
-
Customer Experience Manager
12 hours ago
Nairobi, Nairobi Area, Kenya Optiven Limited Full timeABOUT THE COMPANYOptiven Limited is a Real Estate company founded to empower property investors in Africa. Our flagship product is Value Added Plots which have been transformed and made suitable for immediate settlement and futuristic capital gain focus. Optiven is the market leader in the industry and was recently crowned Number One Company in Kenya and the...
-
Customer Experience Internship at
4 weeks ago
Nairobi, Nairobi Area, Kenya CarePay Ltd Full timeCarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet" on their mobile phoneMAIN PURPOSE OF THE INTERNSHIP:Join us for a 3-6 month program offering personal...
-
Customer Experience Specialist
2 weeks ago
Nairobi, Nairobi Area, Kenya Roche Full timeJOB SUMMARYYour Profile:You have keen interest in continuously building personal network and posses good negotiation skills coupled with data based approach with strong conflict management skillset.You are resourceful and flexible in problem solving and working in a collaborative and inclusive manner.You have ability to see bigger picture and develop future...
-
Customer Experience Specialist
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Job SummaryThe Customer Experience Specialist- Coast Region-is responsible for building, maintaining and growing lasting client relationships to position Liberty Life as the Pension, Group Life and Retail Life Provider of choice.Read>>CV Revamp: How to Modernize It for the Digital AgeKey ResponsibilitiesDeliver exceptional...
-
Brand and Customer Experience Associate
1 month ago
Nairobi, Nairobi Area, Kenya Unity Homes Full timeABOUT THE COMPANYKapsaret Development Limited is a subsidiary of Unity Homes Limited a Nairobi-based development company, with offices in Nairobi and Eldoret. KDL is a management company that offers management services for Unity gardens, an estate in Eldoret.JOB SUMMARYQualificationsBachelor's degree in Marketing, Communications, Business Administration, or...
-
Customer Experience Consultant
2 months ago
Nairobi, Nairobi Area, Kenya Absa Group Ltd Full timeJOB SUMMARYEducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)RESPONSIBILITIESAccountability: Customer Service Support (50%)To correspond with customers in consultation with the Team LeaderUndertake daily actioning of queries and complaints streamed on the complaints and query management system...