![MAL Consultancy](https://media.trabajo.org/img/noimg.jpg)
Business Development Manager
2 months ago
MAL Consultancy is a human resource solutions and services consulting company based in Kenya, providing strategic and operational support to align your people strategy to drive the achievement of your strategic business needs.
We pride in having expertise in a broad range of specialties in human resource management as strategic business partners.JOB SUMMARY
The Business Development Manager(BDM) will be responsible for growing business products and services revenue streams in Country through achievement of set sales targets.
S/he will build and maintain strong professional relationships with clients, ensuring visibility and delivery of high quality customer service to existing and potential clients.
The BDM will be responsible for identifying business opportunities, researching and analyzing sales options, selling products by establishing contacts and developing relationships with prospects and recommending solutions.
S/he will cross sell, upsell, cold call and market new products and service offerings while identifying areas of continual improvement and remaining current with industry trends, market activities, and business competition.
DUTIES & RESPONSIBILITIESBusiness Development & Sales
Develop and execute business development and sales strategies and plans that promote delivery of pre-agreed set individual and assigned team sales targets
Evaluating business processes, assess risks, and recommend improvements to achieve sales targets
Identify, profile and follow up on all new business prospects and leads for conversion
Put in place targeted cross selling, upselling, cold calling and physical visits targets and strategies to drive client retention and business growth
Lead and Coordinate the end to end sales process which involves proposal writing, contract agreements, recording of orders, invoicing and ensuring payment for products and services rendered
Participate as a strategic partner in country driven marketing campaigns to support achievement of set objectives
Customer Service
Evaluate customer needs and provide value added services while identify unique customer segments for potential business
Build and maintain productive customer relationships and ensure that customer complaints are investigated and resolved in a timely manner
Maintain and expand the customer database within the country and grow revenues as assigned
Liaise with the relevant internal departments to ensure client requests are handled and resolved while adhering to quality service delivery standards and agreed upon service level agreements
Integrate suitable technology solutions to optimize logistical services and communication channels with customers
Evaluating customer processes for efficiency, assess risks, and recommend improvements to achieve set targets
Monitor customer satisfaction levels by establishing various customer service index CSS/NPS etc. to establish and baseline and retain or better this baseline going forward.
Reporting & Analysis
Provide regular reporting and analyze the performance of key accounts weekly, monthly and periodically as may be required
Monitor team reports and engage in regular catch up meetings to analyze team and individual performance against set targets and operations
Provide reports aligned to notable risks identified with targeted steps for mitigation to assure business of continuous growth and revenues.
Market InsightsScan the country environment and provide regular business relevant updates regarding the market trends and emerging activities aligned to country and industry practices and changes
Provide feedback to the Country Manager on insightful market intelligence and research relating to the market environment and on opportunities available and approaches to adopt in efforts to maintain a competitive edge and use your research insights to inform and identify new markets and customer needs.
Attend client meetings, sales events and trainings to keep abreast with the latest industry developments as well as gathering market intelligence and providing feedback on trends and forecastsTeam Leadership Growth & Development
Provide excellent team leadership and manage performance and development of your team
Maintain professional and technical knowledge of yourself and your team by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking best and effective practices for the operating market and in country; participating in professional societies
Support team managed through coaching and mentorship on the job to enhance their sales, business development and customer service skills and competencies and drive succession
Manage disciplinary and grievance issues and monitor adherence to set policies and practices within the country office.
Operational Excellence
Maintain quality service by establishing and enforcing organization standards
Document the sales processes, and prepare executive sales reports
Support excellence in delivering by inculcating a culture of ownership accountability and excellence within the team managed
Allow team to remain agile and creative in their way of delivery to support achievement of set targets
Drive efficiency in budgeting and operational expenditure ensuring cost saving and consciousness
Any other duties as required.
SKILS & COMPETENCIES REQUIRED
An Undergraduate Degree preferably in Business Management, Business Administration, Operations Management, Logistics or Supply Chain Management, Warehouse Management from a recognized institution of learning
A Post Graduate Diploma in Marketing/Commercial focus will be an added advantage
At least five (5) years of proven sales and business development track record in a senior executive or management role within a highly commercial environment
Experience working within the Logistics Industry
Strong leadership ability with experience managing teams and the business development process in the logistics space
A focus on organization, and enhanced multitasking abilities
Experienced in B2B sales, marketing and strategic analysis
Exceptional negotiation skills and the ability to close deals
Experience researching market trends, targeting relationships and using proven methods to develop business strategy while retaining marketing partners
Excellent organizational skills, with emphasis on priorities and goal setting
Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software
Superior presentation and communication skills, both written and verbal
Technical skills required to understand and propose products or solutions by focusing on client requirements
Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner
Highly influential with the ability to bring together stakeholders
Proficiency in English and Kiswahili is a must have.
-
Business Development Executive
3 weeks ago
Nairobi, Nairobi Area, Kenya AUXILIO BUSINESS SOLUTIONS PTY LTD Full timeWe are looking for a Business Development Executive.Missions :Proactively identify, engage, contact and call potential customers using a range of outreach methodsDevelop and execute strategic business development plans to drive growth and achieve revenue targetsManage the sales pipeline, tracking leads and opportunities through the sales cycle to closureDive...
-
Business Development Manager
3 months ago
Nairobi, Nairobi Area, Kenya Leading company in Energy, utilities, environment Full timeABOUT THE COMPANY4Life Solutions is an impact start-up. Our mission is to bring safe and affordable drinking water to the 2.2 billion people in the world who currently lack access to clean water.JOB SUMMARYThe Manager, Business Development is a key member of the business development team and functions in a leadership capacity. This includes cross-sectoral...
-
Business Development Manager
3 weeks ago
Nairobi, Nairobi Area, Kenya Leading company in Energy, utilities, environment Full timeABOUT THE COMPANY4Life Solutions is an impact start-up. Our mission is to bring safe and affordable drinking water to the 2.2 billion people in the world who currently lack access to clean water.JOB SUMMARYThe Manager, Business Development is a key member of the business development team and functions in a leadership capacity. This includes cross-sectoral...
-
Business Development Manager at
2 months ago
Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the roleThe Business Development...
-
Business Development Manager at
3 months ago
Nairobi, Nairobi Area, Kenya Vivo Fashion Group Full timeVivo's mission is to create economic opportunities in Africa through fashion. Our vision is to see Africa Dressing the World. Vivo was founded by Wandia Gichuru and Anne Marie Burugu in years on, we are East Africa's largest ladies fashion brand, designing and manufacturing 100% on the African continentJob PurposeThe Business Development Manager is fully...
-
Business Development Manager
3 months ago
Nairobi, Nairobi Area, Kenya Standard Bank Group Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.SummaryTo provide a support...
-
Business Development Manager
2 months ago
Nairobi, Nairobi Area, Kenya VIDA Full timeVIDA ) is the leading software for infrastructure investors to assess climate risks, track their impact, and meet reporting requirements. Our mission is to help people understand the world we need and empower them to take swift action toward a better future.SummaryIn this role, you will become part of our Emerging Markets Infrastructure team and report to...
-
System Developer at
4 weeks ago
Nairobi, Nairobi Area, Kenya Dynasoft Business Solutions Full timeDynasoft Business Solutions Ltd is a leading business solutions provider based in Nairobi, Kenya with a client base that spans across different industries and sectors. We always seek to consistently create value for our clients by providing IT consulting services and building solutions tailored to their business needs.Job Summary The System Developer will be...
-
System Developer
2 weeks ago
Nairobi, Nairobi Area, Kenya Dynasoft Business Solutions Full timeDynasoft Business Solutions Ltd is a leading business solutions provider based in Nairobi, Kenya with a client base that spans across different industries and sectors. We always seek to consistently create value for our clients by providing IT consulting services and building solutions tailored to their business needs.Job SummaryThe System Developer will be...
-
Business Development Manager
2 months ago
Nairobi, Nairobi Area, Kenya Britam Full timeBritam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.Job Purpose:The role holder will be responsible for top-line growth in sales to retail customers...
-
Business Development Manager
1 month ago
Nairobi, Nairobi Area, Kenya Fuzu Ltd Full timeABOUT THE COMPANYWe hope by now you know at least a little bit about who we are... why?Well because you are using our website But let us give you a bit more detail - Fuzu is on a mission to prepare users and organizations for success by being the best career development, recruitment and learning solution for Africa.Our ambition is to help the top talent like...
-
Principal T24 Business Analyst
2 months ago
Nairobi, Nairobi Area, Kenya Tezza Business Solutions Full timeABOUT THE COMPANYTezza Business Solutions Ltd is a "niche" service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we've evolved into a Services-oriented company who only engage in Product development as a value-add service...
-
Business Development Manager at
1 month ago
Nairobi, Nairobi Area, Kenya tappi Full timetappi digitizes small businesses across Africa. tappi is the end-to-end SaaS for SMEs across Africa, solving the problem of visibility and credibility for small businesses.Job SummaryReporting to the Commercial Lead, the Business Development Manager is responsible for revenue generation by acquiring new customers and promoting tappis products and services...
-
Senior T24 Business Analysts
2 months ago
Nairobi, Nairobi Area, Kenya Tezza Business Solutions Full timeABOUT THE COMPANYTezza Business Solutions Ltd is a "niche" service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we've evolved into a Services-oriented company who only engage in Product development as a value-add service...
-
Business Development Manager
2 months ago
Nairobi, Nairobi Area, Kenya Vivo Fashion Group Full timeABOUT THE COMPANYVivo's mission is to create economic opportunities in Africa through fashion. Our vision is to see Africa Dressing the World. Vivo was founded by Wandia Gichuru and Anne Marie Burugu in years on, we are East Africa's largest ladies fashion brand, designing and manufacturing 100% on the African continent. More importantly we aim to inspire a...
-
Business Development Manager
3 weeks ago
Nairobi, Nairobi Area, Kenya Vivo Fashion Group Full timeABOUT THE COMPANYVivo's mission is to create economic opportunities in Africa through fashion. Our vision is to see Africa Dressing the World. Vivo was founded by Wandia Gichuru and Anne Marie Burugu in years on, we are East Africa's largest ladies fashion brand, designing and manufacturing 100% on the African continent. More importantly we aim to inspire a...
-
Business Development Manager
3 days ago
Nairobi, Nairobi Area, Kenya Creditinfo Kenya Ltd Full timeKey Account Manager Creditinfo Kenya is a leading provider of credit information and related services, part of the global Creditinfo Group. Our team is dedicated to delivering exceptional customer experiences and driving business growth. Job Summary We are seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will be...
-
Business Development Manager at
2 months ago
Nairobi, Nairobi Area, Kenya Crystal Recruit Full timeCrystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle.Key Responsibilities:Contact potential clients and arrange meetings. Generate leads and cold call prospective customers. Meet clients face-to-face...
-
Business Development Manager
3 weeks ago
Nairobi, Nairobi Area, Kenya Pathfinder International Full timeABOUT THE COMPANYPathfinder International is a global leader in sexual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in...
-
Business Development Manager at
3 months ago
Nairobi, Nairobi Area, Kenya Tilisi Developments PLC Full timeThe Tilisi Masterplan has been designed to incorporate all the amenities and facilities to ensure you get the best of both worlds; An urban experience in a serene location. As a master-planned and managed development with world-class infrastructure, Tilisi comprises of light industrial, residential, educational, medical, recreational, hospitality, commercial...