Account Manager at

5 days ago


Nairobi, Nairobi Area, Kenya Tracom Full time
Tracom Services Limited is a Kenyan microfinance software company.

It aims to "assist companies and organizations by developing cost-effective customized applications which enable them to streamline their daily operations".

Tracom is comprised of four board members and over eighteen staff members as of 2013.

Key Responsibilities:
Maintain constant communication with existing customers, ensuring their experience remains positive.
Provide individualized attention to meet each customer's unique needs.
Develop initiatives to increase customer satisfaction and retention.
Manage customer expectations during service disruptions and ensure quick resolutions.
Oversee the contracting process, ensuring SLA obligations are met.
Meet sales targets within existing and new accounts.
Build new business relationships using existing contacts.
Manage the tendering process to ensure competitive responses.
Prepare and share monthly, quarterly, and annual sales reports.
Ensure customer requirements are met during project delivery.
Share customer feedback for service and product improvement.
Collaborate with the Marketing Lead on marketing plans and activities.
Attend industry events and conferences for business development.

Job Specifications:
Bachelor's Degree in Business Administration or related field.
Five (5) years of experience in Business Development/Key Account Management in the banking industry or a related field.
Strong negotiation and presentation skills.
Ability to obtain, analyze, and translate data.
Excellent communication and interpersonal skills

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