ICT Service Desk Analyst at

4 weeks ago


Nairobi, Nairobi Area, Kenya Madison Group Limited Full time
Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited.

Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc and Kenya Commercial Insurance Corporation.

Key Responsibilities
Reporting to the Group ICT Manager, the ICT Service Desk Analyst will be responsible for the following tasks;

Provide first-line technical support and troubleshooting assistance to internal staff regarding hardware, software, network, and other ICT-related issues.
Diagnose and resolve technical problems and escalating complex issues to the appropriate teams when necessary.
Categorize and record reported queries and provide solutions
Advise users on appropriate course of action.
Provide essential online security advice and support.

Requriements
Key Competencies Required

Familiarity with IT service management tools
Self-driven individual with ability to work with minimum supervision;
Good communication skills, both verbal and written;
Team player with excellent interpersonal skills;
Ability to maintain the highest standards of ethics, confidentiality and professionalism;

Requisite Qualifications

Bachelor's Degree in Computer Science, Information Technology, Computer Technology, Business Information Technology or a related field.
Problem-solving and troubleshooting abilities
Technical and system expertise (networking, active directory, DNS)
ITIL foundation certification will be an added advantage.
At least one year of experience is required Excellent Computer skills with hands on experience in Excel and Audit Software (e.g. ACL, CaseWare IDEA,SQL, TeamMate).
  • ICT Assistant at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya UNICEF Full time

    UNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDSHow can you make a difference?Under UNICEF mandate for promoting the protection and survival of...


  • Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full time

    ABOUT THE COMPANYJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number...


  • Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    ABOUT THE COMPANYKenya Airways is the Africa's Leading Airline-Business in the World.JOB SUMMARYQualification (Minimum) Bachelor's Degree in IT or a related fieldKnowledge and experience in IT service desk practices.Related experience and training.2+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.Windows desktops...


  • Nairobi, Nairobi Area, Kenya CIC Insurance Full time

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and MalawiPURPOSE:Responsible for providing direct support to users by ensuring that all users' access required ICT services and maintain high service standards to improve productivity within the company....

  • ICT Intern

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Kenya Wine Agencies Ltd. Full time

    ABOUT THE COMPANYKenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region.JOB SUMMARYUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of...

  • ICT Intern at

    2 weeks ago


    Nairobi, Nairobi Area, Kenya Kenya Wine Agencies Limited (KWAL) Full time

    Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region.JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and...

  • ICT Intern at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Kenya Wine Agencies Limited (KWAL) Full time

    Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region.JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and...


  • Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYWe are looking for a pleasant Front Desk Representative to undertake all...


  • Nairobi, Nairobi Area, Kenya Frank Management Consult Ltd Full time

    Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.SummmaryThe Cyber Security Analyst will be primarily responsible for the design, implementation, management, and operations of security controls and systems to...


  • Nairobi, Nairobi Area, Kenya International Committee of the Red Cross (ICRC) Full time

    Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries....


  • Nairobi, Nairobi Area, Kenya Nairobi City County Public Service Board Full time

    Our mission is tp provide affordable, accessible and sustainable quality services, enhancing community participation and creating a secure climate for political,social and economic development through the commitment of a motivated and dedicated team.Job Requirement A bachelor's degree in computer science/information technology or any other ICT related...

  • Quality Analyst at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya I&M Bank Full time

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.JOB PURPOSE:ICube's mandate is to produce software to improve processes for both internal and external customers. To support quality delivery of the software, a Quality Analyst...


  • Nairobi, Nairobi Area, Kenya Migori County Public Service Board Full time

    Migori County is a county in the former Nyanza Province of southwestern Kenya. It is located in western Kenya and borders Homa Bay County, Kisii County, Narok, Tanzania and Lake Victoria to the West. The county also borders Uganda via Migingo Island in Lake Victoria.SummaryBasic Salary Scale: Ksh 58,360 – Ksh 90,200 pm House Allowance:Kshs18,000 Commuter...

  • Data Analyst at

    22 hours ago


    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations Office at Nairobi: Human Resources AnalystGenerate Reports and Visualizations: Create comprehensive reports and visualizations to effectively communicate insights to HR stakeholders.Analysis and Reporting: Develop and implement analysis, reporting, and quality control of HR service delivery.Dashboard Design: Design HR-relevant dashboards and...

  • Business Analyst

    4 weeks ago


    Nairobi, Nairobi Area, Kenya jobwebkenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi.Job PurposeWe are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will...

  • ICT Intern at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya African Development Solutions (Adeso) Full time

    Adeso is a humanitarian and development organization that is changing the way people think about and deliver aid in Africa.POSITION SUMMARYAdeso is seeking a qualified and committed individual to join the team as an ICT Intern based in Nairobi, Kenya. The ICT Intern will be a full-time member of the Adeso team. The ICT Intern is expected to help build and...

  • Director ICT at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Kisii County Government Full time

    Kisii County is one of the forty seven Counties of Kenya. It shares common borders with Nyamira County to the North East, Narok County to the South and Homabay and Migori Counties to the West.VACANCY NO. KSI/PSB/EA/10/2024Requirements for Appointment:Be a Kenyan citizen; Bachelors' Degree in any of the following discipline; Computer Technology, Informatics,...

  • Manager, ICT

    2 weeks ago


    Nairobi, Nairobi Area, Kenya Tourism Fund Full time

    ABOUT THE COMPANYTourism Fund is a body corporate established under the Tourism Act, 2011 which came into operation on 1st September, 2012 vide special issue Kenya Gazette Supplement No. 93 of 24th August, 2012. The Fund is the legal successor to Catering and Tourism Development Levy Trustees. JOB SUMMARYACADEMIC QUALIFICATIONS1. Masters degree from a...


  • Nairobi, Nairobi Area, Kenya Nairobi City County Public Service Board Full time

    Our mission is tp provide affordable, accessible and sustainable quality services, enhancing community participation and creating a secure climate for political,social and economic development through the commitment of a motivated and dedicated team.Job Requirement A Bachelor's Degree in Computer Science/Information Technology or any other ICT related...

  • Management Analyst

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Public Service Commission Kenya (PSCK) Full time

    The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution...