Retail Territory Manager Reliever
1 month ago
ABOUT THE COMPANY
Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell's high quality products and services – including supply reliability, technical expertise and unmatched customer service – in the countries where we operate.
In doing so, we have in place industry-leading health and safety standards, and are committed to delivering Shell's fuels and lubricants in an environmentally and socially responsible manner. A joint venture between Vitol (40%), Helios Investment Partners (40%) and Shell (20%), Vivo Energy represents a unique combination of resources, experience and expertise.
JOB SUMMARY
Responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer CommitmentRequirementsJob Knowledge, Skills & Experiences:A graduate in a business discipline or engineeringStrong team member with excellent communications skillsBroad competence in Retail Sales & OperationsDemonstrable competence in implementing standard processes, achieving sales targets, building relationships with VivoEnergy Retailers, delivering Retail Customer CommitmentUnderstand and apply Retail HSSE Standards - SkillUnderstand and Apply Retail Economics - SkillUnderstand and Apply Vivo Energy Retailing Principles & Processes - SkillManage Relationships with RetailersManage Site/Cluster Performance & AdministrationManage Fuel Pricing ProcessManage Fuel Pricing ExecutionManage Retailer Value Proposition (RVP)
RESPONSIBILITIES
CustomersEnsure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstationPeopleIdentify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate toolsEnsuring that the Retailer trains and develops their staff, focus on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriateShareholderSupport Retailer Business Plans to deliver sales and cost targets represented in annual T&RReview Retailer's P&L statements, and support Retailer to develop action plans to close performance gapsHSSESustain a strong HSSE culture within geographical areaDeliver agreed HSSE targets for geographical areaProtect Vivo Energy's interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-activelyOperational ExcellencePlan and conduct site visits in accordance with Call Planning Cycle toolEnsure delivery of a competitive pricing position through fuel pricing proceduresImplementation and ongoing support of Marketing and Network initiativesKey Challenges:Identify Gaps in all aspects of site performance (including service and 'people') for geographical area and mandate, advice or offer Retailers Vivo Energy-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Vivo EnergyMaximizing all sales development potential whilst protecting Vivo Energy's interests, through the coaching and motivating of RetailersParticipate in attraction and selection of the right RetailersThrough coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminatedManage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites)Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plansEnsure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manualsManage and maintain a Retailer master plan within Territory through Retailer assessment and involvement with recruitment processesEnsuring that Retailers' actions do not damage Vivo Energy's ReputationEnsuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment
REQUIRED SKILLS
Conflict and complaint resolution, Market research, intelligence, Sales strategy, Sales management, Communication, Marketing
REQUIRED EDUCATION
Bachelor's degree
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