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Supervisor – Retail Retention

4 months ago

Nairobi, Nairobi Area, Kenya Old Mutual Kenya Full time

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment.

We offer solutions to individuals and corporates underpinned by our core values which are:
Respect, Integrity, Accountability and Pushing beyond boundaries.
Summary

Reporting to the Underwriting Manager, Health, this role serves to provide clinical support aimed at maintaining a profitable and efficient retail health insurance portfolio.


The key tasks assigned to this role include:
Continuously reinforcing and implementing experience-based underwriting discipline.
Providing flexibility in offering tailor-made retail client solutions, with adequate pricing controls in place.

Providing technical support to the retention and business development teams in pricing discussions and ensuring accurate quoting for SME schemes and retail policies.

Reviewing performance by product on a quarterly basis to monitor trends.
Ensuring that policy wordings remain full-proof, clear and free of subjectivity.
Evaluating the quality of existing data sources to ensure accuracy, completeness, and consistency.
Continuously researching on health trends that the business should look out for when accepting new policies.

Recommending product adjustments necessary to match the changing clinical needs of the retail and SME clients to ensure that products remain competitive.

Implementing feedback loops to continuously improve the efficiency of the enrolment and renewal process.

Leveraging statistical analysis to identify patterns and trends within the data to provide insight to support decision making at various levels within the business.

Performing scenario analysis to assess the impact of different factors on underwriting and claims decision-making.
Proposing enhancements to the insurance products and services to improve the overall customer experience.

Carrying out intermediary and scheme-based monthly reporting to flag the poorly performing entities and propose remedial actions for them.

Conducting research and supporting development of business cases for new and revamped products from a clinical perspective.
Recommend health interventions to the insured members based on observed claiming trends.
Ensure that products remain up to date with clinical best-practice global health insurance trends.
Training staff and supporting launch to market of new and revamped products.
Providing clinical support to potential strategic business partnerships.

Qualifications

University degree in an insurance, finance or health related field.
Have a valid membership of the relevant professional entity eg Nursing council.
At least 3 years' experience in retail underwriting.
Have clinical background – Nursing/Clinical Officer
Experience in leading a team.
Professional qualification in insurance or significant progress in attaining an insurance qualification.