Branch Manager – Westlands

1 month ago


Nairobi, Nairobi Area, Kenya CIC Insurance Full time

Branch Manager – Westlands

**Job Summary:** Drive revenue growth, enhance visibility, and create stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus in the Metropolis region.

**Job Description:**

CIC Insurance Group Limited, a leading insurance and investment group in Kenya, Uganda, South Sudan, and Malawi, seeks a Branch Manager to lead its Westlands branch.

**Key Responsibilities:**

• Manage intermediary relationships (broker, banks & independent agents) to deliver targeted premium outputs across all subsidiaries.
• Provide leadership and support to the sales and marketing team by driving the implementation of the corporate strategy.
• Organize and represent the company in relevant forums, such as cooperative societies AGMs, leaders' meetings, and seminars.
• Manage pipeline business, quotation processing, and transmission to intermediaries and clients within set TATs.
• Enforce credit control compliance and debt management standards.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery.
• Resolve customer complaints and inquiries promptly and professionally.
• Adhere to inter-departmental service level standards and support daily branch operations.
• Renewal follow-up to achieve renewal retention ratios.
• Champion cross-selling for corporate, retail business, and support opening up new markets and distribution channels.
• Identify and facilitate branch staff resourcing requirements, including recruitment, appraisal, career development, succession, and resource planning.
• Coordinate intermediary activities and provide market intelligence to identify potential for business acquisition and strategic planning.
• Recruit, train, and manage a high-performing sales team and grow their intermediary portfolio.
• Ensure compliance with all regulatory requirements.

**Generic Duties:**

• Carry out performance appraisal, coaching, and mentoring staff.
• Participate in planning and budgeting for the department.

**Requirements:**

• Bachelor's Degree in a relevant field.
• Professional Qualifications relevant to the field.
• Minimum of five (6) years' relevant experience in a similar position, two (2) of which at supervisory level.



  • Nairobi, Nairobi Area, Kenya CIC Insurance Full time

    Drive revenue growth, enhance visibility, and create stakeholder value as a Branch Manager in the Metropolis region of CIC Insurance Group Limited. Key Responsibilities: Manage intermediary relationships, deliver targeted premium outputs, and provide leadership to the sales and marketing team. Organize and represent the company in forums, conduct business...

  • Assistant Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    A highly skilled Bank Branch Manager is sought to lead a team and drive business growth in a dynamic and challenging environment.Key Responsibilities:Customer Service: Deliver exceptional customer service, ensuring a positive experience for clients and building strong relationships.Branch Operations: Implement and administer operational processes, ensuring...

  • Head of Agency

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Jubilee Insurance Full time

    Seeking experienced professional to lead agency and branch network, driving business growth, operational efficiency, and strong relationships with partners and managers. Head of Agency & Branch Network Job Description: Responsible for overseeing and managing the agency and branch network, developing and executing strategies to expand the network, drive...

  • Head of Agency

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Jubilee Insurance Full time

    Oversee and manage the agency and branch network, developing strategies for expansion, driving business growth, and ensuring operational efficiency and compliance with insurance regulations.

  • Intern Roles

    7 months ago


    Nairobi, Nairobi Area, Kenya Trackstar Full time 15,000 - 30,000 per month

    Job Description/Requirements Collecting and record data for all our branches.Sorting, filing incoming mail & dispatching correspondence;Maintaining an efficient filing system;Processing appointments letters, discipline, transfers and other related duties in Human Resource Management;Computation of financial or statistical records based on routine or special...


  • Nairobi, Nairobi Area, Kenya United Nations Environment Programme (UNEP) Full time

    Senior Administrative Officer at UN Environment: Manage finances, oversee project portfolio, and provide direction to Fund Management Team. 10+ years of experience in financial management and administration required.Responsibilities:Ensure the Division's finances are managed with due diligence, following UN rules and regulations.Keep the management team...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Internal Auditor sought to ensure governance, internal control, and risk management processes.Key responsibilities include:Performing assigned tasks as per the annual internal audit plan.Examining internal controls, evaluating design and operational effectiveness, and recommending changes.Participating in change management processes and interacting with...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Kenya Red Cross Society is seeking a qualified professional to ensure adequate and effective governance, internal control, and risk management processes and systems. **Job Summary:** The Society is looking for a skilled professional to assist in performing assigned tasks, examine internal controls, and provide assurance of the same. The ideal candidate...

  • Bancassurance Officer

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Absa Bank Limited Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job SummaryThe Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at First...

  • HR Assistant

    1 month ago


    Nairobi, Nairobi Area, Kenya Rentokil Initial Full time

    Job Summary: Rentokil Initial is seeking a Human Resources Generalist to join its team in East Africa. Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene...


  • Nairobi, Kenya CIC Insurance Full time

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi Branch Manager – Westlands PURPOSE: To drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by...

  • Head of Agency

    4 weeks ago


    Nairobi, Kenya Jubilee Insurance Full time

    Head of Agency & Branch Network Job Ref. No: JHIL132 Role Purpose Responsible for overseeing and managing the agency and branch network. This role focuses on developing and executing strategies to expand the network, drive business growth, ensure operational efficiency, and maintain strong relationships with agency partners and branch...

  • Assistant Manager

    2 months ago


    Nairobi, Kenya Corporate Staffing Services Full time

    Location : Limuru, Rongai, Limuru, Mtwapa, LikoniThe main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability. Job Description Maintain customer service excellence at the branch level. Banking hall and call management. Custodian of tools of...


  • Nairobi, Kenya Corporate Staffing Services Full time

    With over one hundred and thirty branches in Kenya, Tanzania, Uganda, and Burundi, some of which are 24/7 digital branches, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce. Read>>Winning...


  • Nairobi, Kenya Execafrica Recruitment Limited Full time

    Execafrica Recruitment Limited was founded in 2019 with Recruitment Experts who have more than 15 years of combined experience in Recruitment, Executive Search, Headhunting and Manpower planning. Salary RangeKSh 30,000 - KSh 50,000/month Role Summary: Provides support to the CEO’s office, ensuring efficient operation of the office in...


  • Nairobi, Kenya UN-Habitat Full time

    The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. The Urban Economy Branch of UN-Habitat has the mandate to promote local capabilities of local...


  • Nairobi, Kenya UN-Habitat Full time

    The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. The Urban Economy Branch of UN-Habitat has the mandate to promote local capabilities of local...


  • Nairobi, Kenya United Nations Environment Programme (UNEP) Full time

    The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world's environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. Senior Administrative...

  • Bancassurance Officer

    4 weeks ago


    Nairobi, Kenya Absa Bank Limited Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at...

  • HR Assistant

    1 month ago


    Nairobi, Kenya Rentokil Initial Full time

    Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. Key Responsibilities Your role shall entail...


  • Nairobi, Kenya World Food Programme (WFP) Full time

    The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security. Communications and Donor Visibility Officer / CST1 BACKGROUND AND PURPOSE OF THE ASSIGNMENT The United Nations World Food Programme (WFP) is the world's largest humanitarian...