Branch Manager – Westlands
1 month ago
Branch Manager – Westlands
**Job Summary:** Drive revenue growth, enhance visibility, and create stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus in the Metropolis region.
**Job Description:**
CIC Insurance Group Limited, a leading insurance and investment group in Kenya, Uganda, South Sudan, and Malawi, seeks a Branch Manager to lead its Westlands branch.
**Key Responsibilities:**
• Manage intermediary relationships (broker, banks & independent agents) to deliver targeted premium outputs across all subsidiaries.
• Provide leadership and support to the sales and marketing team by driving the implementation of the corporate strategy.
• Organize and represent the company in relevant forums, such as cooperative societies AGMs, leaders' meetings, and seminars.
• Manage pipeline business, quotation processing, and transmission to intermediaries and clients within set TATs.
• Enforce credit control compliance and debt management standards.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery.
• Resolve customer complaints and inquiries promptly and professionally.
• Adhere to inter-departmental service level standards and support daily branch operations.
• Renewal follow-up to achieve renewal retention ratios.
• Champion cross-selling for corporate, retail business, and support opening up new markets and distribution channels.
• Identify and facilitate branch staff resourcing requirements, including recruitment, appraisal, career development, succession, and resource planning.
• Coordinate intermediary activities and provide market intelligence to identify potential for business acquisition and strategic planning.
• Recruit, train, and manage a high-performing sales team and grow their intermediary portfolio.
• Ensure compliance with all regulatory requirements.
**Generic Duties:**
• Carry out performance appraisal, coaching, and mentoring staff.
• Participate in planning and budgeting for the department.
**Requirements:**
• Bachelor's Degree in a relevant field.
• Professional Qualifications relevant to the field.
• Minimum of five (6) years' relevant experience in a similar position, two (2) of which at supervisory level.
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