Relationship Officer
2 months ago
Banking job vacancies in Kenya.
Job Purpose
Provide financial and business solutions to micro customers including credit solutions, liability products and customer service.
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Key Responsibilities
- Driving customer recruitment for micro business customers.
- Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team
- Delivery of exceptional performance through the micro business team.
- Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.
- Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.
- Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.
- Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.
- Reviewing performance of assigned Relationship Officers and/or Branch Managers against micro business budgets for all assigned KPI targets.
- Continually monitoring and following up with respective micro business
- Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed.
- Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.
- Monitoring and following up with micro business Relationship Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio.
- Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.
- Monitoring performance against set targets.
- Conducting customer engagement initiatives like financial literacy, coaching and mentorship
- To perform any other duty as assigned in line with the organization goals and objective
Qualification And Experience Requirements- Holder of bachelor's degree in a business-related field.
- Thorough knowledge of MSME banking product and policies.
- Minimum of 2 years of relevant experience in banking institution
- Professional banking qualifications will be added advantage
- Knowledge of lending products and prudential guidelines.
- Ability to lead teams and deliver business results.
- Must be self-driven; possess excellent administrative, communication and
- interpersonal skills, strong organization, and negotiation skills.
- Conscious of data accuracy and completeness
Read>>Importance of Public Speaking: Its Vital Role in LeadershipHow To Apply
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: -
Kindly indicate the position title on the subject line when applying.
Closing date for application will be on 11th September 2024.
- Holder of bachelor's degree in a business-related field.
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