Front Office Receptionist at
1 month ago
MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.
Summary
Our client who is in the hotel industry is seeking to recruit a qualified Front Office Executive/ Receptionist who is good in sales, customer service, digital marketing, negotiation and tele-sales.
Salary: 25,000
Responsibilities
Greet and welcome guests at the hotel.
Answer questions and address customer complaints
Answer all incoming calls and redirect them or keep messages.
Check, sort and forward emails.
Monitor office supplies and place orders when necessary
Keep updated records and files
Market and Sell hotel services via social media and other marketing channels.
Requirements
At least a diploma in business management or customer service.
Prior experience in a similar role.
Good negotiation skills.
Good telephone etiquette and very professional.
Passionate with customer service and marketing.
Beautiful and outspoken.
Quick at responding to customer queries.
Excellent communication, interpersonal, leadership and conflict resolution skills.
Self-driven with ownership mentality.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Excellent multi-tasking and time-management skills.
Proven sales record.
Team player
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