Operations & Logistics Assistant at

2 months ago

Nairobi, Nairobi Area, Kenya Ecosafi Full time

Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa.

Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal.

Responsibilities

Find data sources, validate the data, maintain reporting frequency and translate the data into information that can drive management decisions.

Includes weekly report data.
Plan and execute operational and logistics decisions.
Assist in running the dispatch, delivery, warehouse, and fleet operations.
Improve on existing distribution plans to achieve on-time-delivery and customer satisfaction.
Look for vulnerabilities in how we operate and escalate to management. (come up with a more formal risk reporting matrix)
Implement plans by management to mitigate operational risks.
Participate in end-user-testing of applications, web dashboards and point out variations from business requirements.
Ensure the sales teams have the operational support they need to excel at their work.
Apply stakeholder management to secure buy-in from colleagues when participating in cross-dependant projects.
Be the custodian of the department`s project pipeline.
Assist in training the department's personnel on SOPs that have been documented by management.
Monitor, advise and direct the warehousing team when the warehouse coordinator is unavailable.
Provide assistance to the import team with new incoming shipments.

Collaborate closely with the business intelligence team to ensure that necessary data is gathered from network systems and sales teams.

Management of the supply chain (including statutory processes) to ensure timely receipt of products to support the sales pipeline.

Fleet management - fuel, repairs, reporting.

Manage drivers and raiders, to ensure the building of a professional delivery team and channel customer feedback from the drivers and riders to the direct line coordinator.

Responsibility for inventory management at a branch and depot level.
Assigning dispatch and route planning.
Ensure that all legal and regulatory documents are filed and that laws and regulations are followed.

Knowledge and Experience

Minimum Degree in Business Administration, Product Management, Project Management or related field.
Minimum of 3 years work experience in a position with similar responsibilities.
Operational and logistics experience.
"Last mile" delivery experience with a focus on customer service.
Proficiency in using various ERPs and end-user softwares.

Requirements
Skills and Attributes

Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines.
Ability to articulate complex ideas with ease.
Self-directed and self-motivated personality.
Identifies solutions to problems after conducting a root cause analysis.
Uses data and metrics to drive decisions.
A friendly and collaborative attitude.
Clear reasoning that demonstrates good judgment and problem-solving abilities.
Strong analytical and written skills.
Outstanding organizational skills.
Proven track record of working with cross-functional teams.

Key Performance Indicators

Maintain a minimum inventory threshold of 30% average daily throughput for all SKUs at the branches.
Maintain an average delivery turnaround time of less than 3 hours for all orders.
Maintain the logistics cost below 5% of sales revenue.
Consistently build dynamic and efficient route plans.
100% preventive maintenance for the company owned fleet, planned in advance.
100% compliance on fleet documentation, insurance and permits.
100% report accuracy and updated as per schedule.

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