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Change Manager

2 months ago

Nairobi, Nairobi Area, Kenya Cigna Full time

ABOUT THE COMPANY

Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve the health, well-being and peace of mind of those we serve.

JOB SUMMARY

Competencies required:Bachelor's degree in a relevant field.Minimum of 3-5 years of experience in internal communications, change management, or organizational development within a global and diverse company.Experience with large-scale organizational change effortsIn depth knowledge on Agile, experience with roll out of agile transformation project is an advantageCertification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.Exceptional written and verbal communication skillsExcellent active listening skillsAbility to clearly articulate messages to a variety of audiencesStrong analytical skills with the ability to interpret data and generate actionable insights.Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.Cultural competence and sensitivity to work effectively in a diverse and global environment.Experience with behaviour change models and A solid understanding of how people go through a change and the change processComfortable working in a hybrid working environment.Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.Ability to influence others and move toward a common vision or goalFlexible and adaptable; able to work in ambiguous situationsResilient and tenacious with a propensity to persevereForward looking with a holistic approachProblem solving and root-cause identification skillsAble to work effectively at all levels of an organizationMust be a team player and able to work collaboratively with and through othersAcute business acumen and understanding of organizational issues and challenges

RESPONSIBILITIES

Main Responsibilities:In this role you will be assigned to specific strategic change projects, such as agile transformation, location strategy, etc.. In that role you will:Work closely together with the remainder of the change and other stakeholders team to ensure timely delivery, maximum employee adoption and proficiency of the change.Apply a structured methodology and lead change management activities: Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.Support communication efforts: Enable the design, development, delivery and management of key communications.Assess the change impact: Conduct impact analyses, assess change readiness, and identify key stakeholders.Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.Additional responsibilities:Complete change management assessmentsIdentify, analyze and prepare risk mitigation tacticsIdentify and manage anticipated and persistent resistanceCreate actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training PlanSupport and engage senior leadersCoach people managers and supervisorsEvaluate and ensure user readinessManage stakeholdersTrack and report issues and come up with solutionsDefine and measure success metrics and monitor change progressEnsure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.

REQUIRED SKILLS

Collaboration, Creative thinking, Teamwork, Communication, Verbal communication, Change management

REQUIRED EDUCATION

Bachelor's degree