IT Service Delivery Manager

4 weeks ago


Nairobi, Nairobi Area, Kenya SportPesa Full time

Manage IT service delivery and coordination for a Kenya-based sports betting website. Responsibilities include monitoring service metrics, coordinating changes, and managing teams. The ideal candidate has ITIL expertise and experience in leading complex IT projects.

About SportPesa

SportPesa is a leading sports betting website in Kenya, owned and operated by Pevans East Africa Limited. The company is licensed by the Betting Control and Licensing Board of Kenya.

Key Responsibilities
  • Monitor and analyze service delivery metrics and overall performance
  • Coordinate planned changes with relevant departments
  • Manage service delivery teams and individual objectives
  • Develop and operate service level management tools
  • Reduce the impact of incidents on IT service
  • Create standardized procedures for IT service change management
  • Advocate for effectiveness measures in demand analysis
  • Provide insight into developing solutions for infrastructure changes
  • Contribute to best practices in IT service change management
  • Elaborate on industry trends and directions in IT service change management
  • Lead project incidents, configurations, and problems
  • Implement continual service improvement initiatives
Qualifications
  • Degree in IT or Computer Science
  • Advanced ITIL qualifications
  • Experience in leading large ITIL-based management projects
  • At least 5 years of experience in a similar role
  • Experience in Continual Service Improvement Processes and SIP
  • Experience in change management in a rapidly changing environment


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