FEC Team Lead

3 weeks ago


Nairobi, Nairobi Area, Kenya Africa Management Solutions Limited (AMSOL) Full time

Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.


Job Purpose:


To lead the team in providing excellent service and a safe, fun environment at the Family Entertainment Center by supervising staff, coordinating activities, and ensuring safety compliance.

Description Performance Indicators

Organizes tasks and ensues team members understand their individual roles & responsibilities.
Plans and implements weekly roster for the team.
Manage, record and track employee leaves.
Conduct performance appraisals and identify opportunities for professional and operational development.
Identify potential roadblocks and implement solutions to keep projects on track.
Monitor team morale and take proactive steps to maintain a healthy work atmosphere.
Identify training needs and opportunities for team members to enhance their skills and knowledge.
Ensure the team has the necessary resources, including tools, equipment, and materials, to complete tasks and projects.
Monitor and manage the team's budget, ensuring cost-effective use of resources.
Set team goals that align with the broader objectives of the organization.
Implement quality control processes and conduct regular quality reviews
Ensures the staff attendance is prepared and shared for payroll purposes.
Anticipate guest needs and proactively offer assistance or information to enhance their overall park experience.
Oversee daily opening and closing procedures, ensuring all attractions & facilities are ready for the guests.
Enforce safety protocols & ensure adherence to health and safety regulations.
Conduct training sessions for new hires & ongoing training for existing employees to ensure consistent service standards.
Provide performance feedback to the team members to foster growth & improvement.
Maintain accurate records of incidents & operational issues.
Recognize and reward outstanding performance and provide constructive feedback as needed.

Qualifications, Experiences, Skills

Bachelors degree/ Diploma in business management, or a related field.
2-3 years of proven experience in the same role within the entertainment, hospitality or retail industry is preferred
Numerical Ability, Analytical Skills, Attention to Detail, Creativity
Teamwork; Networking Skills; Customer Focus; Communication; Problem Solving; Business & Financial Acumen; Negotiating and Influencing
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