Telesales Agent

4 weeks ago

Nairobi, Nairobi Area, Kenya Sunculture Full time

ABOUT THE COMPANY

SunCulture is always looking for people who are as passionate as we are about renewable energy, agriculture and impacting people's lives

JOB SUMMARY

Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.Does this sound like you?Experience in Sales and Customer ServiceAdditional experience as a Telesales Representative is an added advantageProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsHands-on, detail-oriented, and with strong execution skills,Excellent Communication Skills with the ability to resolve issues and address complaintsPassion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCultureIndependent thinker with proactive decision-making capabilitiesComfortable with ambiguity and experience working in a dynamic environmentHave the ability to handle pressure, keep a cool temper, and handle rejection gracefully.Be organized and be an expert in time management and meet deadlines. A diploma or degree in Sales or any other related field is an added advantage.

RESPONSIBILITIES

Achieve over 70% target set the month-on-month KPI's being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledgeExplain technical product features and answer customer questions about SunCulture products.In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all timesEnsure at least an 80% conversion rate from leads generated by you.Be versatile in making extensive outbound calls that meet the organization's KPIsAdjust sales scripts to better target the needs and interests of specific individuals.Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the productCreate a sense of urgency among potential customers in order for them to see the need to purchase sooner than laterEnsure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.Undertake all training scheduled to better improve the quality of your output and relationship with customers.

REQUIRED SKILLS

Decision making, Time management, Communication, Customer service

REQUIRED EDUCATION

Bachelor's degree

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