Telesales Agent-1
2 months ago
ABOUT THE COMPANY
Old Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately employees.
JOB SUMMARY
SKILLS AND COMPETENCIESBasic level of proficiency with Windows based applications such as MS Office, Excel, WordProficient ability to analyze data and develop recommendationsStrong verbal and written communication skillsAlways maintains a professional/customer service focusKNOWLEDGE & EXPERIENCE Proven experience as telesales representative or any other sales roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsOutstanding negotiation skills with the ability to resolve issues and address complaintQUALIFICATIONS Degree or Diploma in a business-related fieldAt least one year insurance experienceProgress in Professional qualification in insurance e.g., ACII, COP preferred.
RESPONSIBILITIES
Follow set communication guidelines in addressing various customer issues.Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.Aggressively create and pursue new leads to ensure weekly and monthly individual targets are met.Initiate sales with potential customers over the phone.Manage the sales pipeline and update the team leader on progress.Ask questions to engage customers and keep the conversation going.Listen to customers' needs to generate repeat sales.Answer customers' questions on products.Call existing and potential customers to persuade them to retain or purchase company products and services.Qualify leads and follow up as appropriate.Continually meet or exceed weekly and monthly targets with respect to call volume and sales.Place outbound calls to customers to promote new products and services.Ensure call records are properly stored and organized in a call centre database.Develop and sustain solid relationships with customers to encourage repeat business.Ensure daily shift call quotas and set targets are achieved.Provide periodic reports to company management on work activities.Upsell products and services to customers when providing telecommunication solutions.
REQUIRED SKILLS
Reporting, Customer service, Sales strategy, Marketing
REQUIRED EDUCATION
Bachelor's degree
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