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Case Management Officer

2 months ago

Nairobi, Nairobi Area, Kenya Britam Full time
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi

Job Purpose:


Reporting to the Assistant Manager Case & Provider Management, the role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.


Key responsibilities:
Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
Interact with clients and service providers to ensure that the care is given within policy guidelines.
Review medical reports and claims for compliance with set guidelines.
Liaise with underwriters on scope of cover for the various schemes.
Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
Prepare periodic reports for management on medical claims.
Ensure claims are processed within the stipulated time.

Delegated Authority:
As per the approved Delegated Authority Matrix.

Requirements

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
3-6 years' experience in case management.
Proven experience in managing and nurturing client relationships.
Track record of achieving client satisfaction and retention targets.

Technical/ Functional competencies:
Knowledge of insurance regulatory requirements.
Knowledge of insurance products.
Sales and marketing management skills.