MS IT Chief Operating Officer

4 weeks ago


Nairobi, Nairobi Area, Kenya Ericsson Full time

Job Summary: Ericsson seeks an IT Managed Services Chief Operating Officer to oversee BOS IT Managed Operations for a customer unit in Africa, responsible for contract execution, profitability, and customer satisfaction.

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. With over 1,000 networks in more than 180 countries, they enable more than 40% of the world's mobile traffic.

  • Key Responsibilities:
  • End-to-end accountability for IN managed services contracts across multiple Operating Companies in Airtel Africa
  • Primary contact and escalation point for contract-related issues, including commercial, security, and EHS/OHS matters
  • Profitability and business case fulfillment through contract delivery transformation and add-on sales
  • Financial and operational performance monitoring and reporting, driving improvement plans as needed
  • Customer relationship management and satisfaction
  • Fulfillment of contract scope and SLA, ensuring delivery execution according to contractual obligations
  • Matrix organization management, ensuring subordinates adhere to Ericsson's Code of Business Ethics
  • Thought leadership and value assurance for customers throughout the contract lifecycle
  • Delivery unit management, ensuring compliance with contractual and business case requirements

Requirements:

  • 10+ years of professional and business experience with advanced knowledge across operations and technology domains
  • Leadership experience in a matrix organization
  • Sales and client management experience
  • Business acumen, negotiation skills, and strong analytical and problem-solving skills
  • Financial and P&L understanding
  • Proven track record of improvement in Unadjusted Margin or budget

About Ericsson:

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators, with over 1,000 networks in more than 180 countries and more than 40% of the world's mobile traffic passing through their networks.



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