MS IT Chief Operating Officer
4 weeks ago
Job Summary: Ericsson seeks an IT Managed Services Chief Operating Officer to oversee BOS IT Managed Operations for a customer unit in Africa, responsible for contract execution, profitability, and customer satisfaction.
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. With over 1,000 networks in more than 180 countries, they enable more than 40% of the world's mobile traffic.
- Key Responsibilities:
- End-to-end accountability for IN managed services contracts across multiple Operating Companies in Airtel Africa
- Primary contact and escalation point for contract-related issues, including commercial, security, and EHS/OHS matters
- Profitability and business case fulfillment through contract delivery transformation and add-on sales
- Financial and operational performance monitoring and reporting, driving improvement plans as needed
- Customer relationship management and satisfaction
- Fulfillment of contract scope and SLA, ensuring delivery execution according to contractual obligations
- Matrix organization management, ensuring subordinates adhere to Ericsson's Code of Business Ethics
- Thought leadership and value assurance for customers throughout the contract lifecycle
- Delivery unit management, ensuring compliance with contractual and business case requirements
Requirements:
- 10+ years of professional and business experience with advanced knowledge across operations and technology domains
- Leadership experience in a matrix organization
- Sales and client management experience
- Business acumen, negotiation skills, and strong analytical and problem-solving skills
- Financial and P&L understanding
- Proven track record of improvement in Unadjusted Margin or budget
About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators, with over 1,000 networks in more than 180 countries and more than 40% of the world's mobile traffic passing through their networks.
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