Sales Account Manager at

2 months ago

Nairobi, Nairobi Area, Kenya Glee Hotel Full time

Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi's UN and Diplomatic enclaves.


Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

The Sales Account Manager is responsible for ensuring that revenue goals are achieved or exceeded by soliciting, developing, promoting and selling to individual and group sales.

In essence, the Sales Account Manager will drive, manage and maintain robust positive relations with all key accounts and business partners of the Glee Hotel, so as to meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the Hotel's revenues and profits across all revenue streams.

At Glee we are a people centric community focused on building and maintaining lasting relationships through our exemplary authentic service in a 5 star luxury environment.

Glee Hotel also aims to take customer centricity & employee satisfaction to a new level in the industry.

The Sales Account Manager is responsible for managing assigned accounts, source for new accounts and source for business as well as following up to the materialization of all business on books.

The Sales Account Manager's mandate is to ensure that the revenue budgets are met. He/she is expected to support and work closely with the sales and marketing team to ensure that the company reaches its goals as defined in the budget plan

The function should be supportive, proactive, analytical and entrepreneurial; creating memorable experiences for our guests and fostering an empowered environment for the team.

They should be able to work closely with all key business partners in order to achieve quality results.
The Sales Account Manager acts as a brand ambassador for the hotel, reflecting the company culture and values.

All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.


Key Requirements:
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Commitment to exceptional guest service with a passion for the hospitality industry
Possess high-level negotiation and interpersonal skills
Excellent time management with attention to deadlines
Must be a proactive thinker and planner
Engages in industry sales related activities and is aware of market trends both locally and internationally
Strong problem-solving capabilities with the ability to adapt to changing environments
Ability to find creative solutions, offering advice and recommendations
Outstanding analytical and strategic skills improving the business from a financial perspective
Excellent ability to work collaboratively across functions and cultures in a multicultural environment
An open, positive and communicative personality
Ability to handle multiple challenging priorities and assignments

Minimum Qualifications

Minimum education:
Bachelor's Degree in Hospitality Management /Business management/ Sales or its equivalent,

Minimum experience:
Proven experience 5+ years experience in a similar position, ideally within a luxury 5 star hotel environment
Must demonstrate a proven track record in this field
Experience working with IT systems on various platforms
Possess high-level negotiation and interpersonal skills
Must have an understanding RFP and contract negotiation processes.

Language skills:
Very good command of written and spoken English, an active listener with high emotional intelligence to beable to discern and resolve issues or give consult where applicable

Required certificates:
Relevant post-graduate continuous development programs in sales

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