Specialist, Digital

1 month ago

Nairobi, Nairobi Area, Kenya Standard Bank Group Full time

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services.

"Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.

Job Purpose
To provide first level user support across all IT Applications at both Branch and Head Office levels.

In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.

Key Responsibilities
Provide first level support to all users at branch and Head Office

Provide first level support to all users at Head Office and branches
Log/report/escalate all application faults/incidents
Review fault/incident logs to ascertain and address all system related issues

Ensure all faults/incidents are resolved within agreed SLAS and escalate all high priority incidents to the Team Leader Electronic Banking Channels Support.

Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction.

Installation, support and maintenance of Application systems

Installation, support and maintenance of application systems.
Conduct periodic checks on the installed application systems and produce reports as directed by line manager.
Perform housekeeping/maintenance activities on Applications as directed
Participate in project implementation as assigned as directed by the Team Leader Electronic Banking Channels Support.

Monitor Application all Applications to ensure high availability of service

Conduct periodic checks to ensure high availability of all application systems
Identify shortcomings on the bank's application systems and provide solutions to improve or rectify them according to business requirements
Participate in all Disaster Recovery Testing and Simulation activities

Adherence to the bank's Information Security standards and risk management

Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
Maintain adequate Information Security controls according to the Group standards. This includes

(but not limited to):

Password configurations/administration (refer to LAM policy) Privileged User and activities Reviews o Patching o Logical Access Controls (communication mechanisms)
Implementation and adoption (within Branch, Department or Section) of all Compliance, Anti Money Launderin and Sanctions related requirements

Qualifications
Minimum Qualifications

Type of Qualification:
First Degree

Field of Study:
Information Technology, Computer Science, Electrical Engineering

Other qualification

Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage

Experience Required
Delivery Enablement

Technology
2-3 years
Systems Development
Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
Database Administration e.g. Oracle, MS SQL, MySQL
Systems Analysis

Experience working in the Banking industry would be an added advantage.

Additional Information

Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Checking Details
Developing Expertise
Documenting Facts
Establishing Rapport
Interpreting Data
Managing Tasks
Meeting Timescales
Producing Output
Taking Action
Upholding Standards

Technical Competencies:
Application Knowledge for Support
Application Support
Data Analysis and Inference
Documenting
Risk Management
Service Level Management
Stakeholder Management (IT)
Trouble Shooting

  • Digital Marketing Specialist at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Frank Management Consult Ltd Full time

    Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.Job BriefThe Digital Marketing Specialist charged with the responsibility to develop implement, track and optimize our digital campaign across all digital channels....

  • Digital Marketing Specialist at

    1 month ago

    Nairobi, Nairobi Area, Kenya Frank Management Consult Ltd Full time

    Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.Job BriefThe Digital Marketing Specialist charged with the responsibility to develop implement, track and optimize our digital campaign across all digital channels....

  • Digital Engagement Specialist at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.Job Purpose Statement:You love blogging, story telling, content creation and curation, smart and...

  • Digital Engagement Specialist at

    1 month ago

    Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.Job Purpose Statement:You love blogging, story telling, content creation and curation, smart and...

  • Digital Communication Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya UNICEF Full time

    ABOUT THE COMPANYUNICEF was created with a distinct purpose in mind: to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child's path. We advocate for measures to give children the best start in life, because proper care at the youngest age forms the strongest foundation for a person's futureJOB...

  • Digital Communication Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya UNICEF Full time

    UNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDSSummaryThis position will support the efforts of SBC Manager (Outbreaks), and Digital...

  • Digital Marketing Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Digital Marketing Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Digital and Emerging Technology Specialist

    1 week ago

    Nairobi, Nairobi Area, Kenya United Nations Environment Programme Full time

    ABOUT THE COMPANYThe United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system, and serves as an authoritative advocate for the global environmentJOB...

  • Digital Marketing Specialist

    2 days ago

    Nairobi, Nairobi Area, Kenya We Are Kusudi Full time

    ABOUT THE COMPANYUK businesses are struggling to recruit technical talent. Kenyans are struggling to find jobs. We Are Kusudi is solving both problems whilst changing lives and boosting Kenyan and British economies. UK businesses are struggling to recruit technical talent. Kenyans are struggling to find jobs. We Are Kusudi is solving both problems whilst...

  • Digital Technology Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya Development Pathways Full time

    Development Pathways is a growing consultancy firm specializing in social policy in international development. The company brings together a group of international development practitioners - and an expanding network of consultants - with extensive experience of working on social protection, social development, management information systems, gender and...

  • Digital Marketing Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    Position OverviewOur client in the e-commerce industry is seeking to onboard a Digital Marketer to spearhead the creation of engaging visual content for the brand. As a pivotal member of the marketing team, you will infuse creativity, innovation, and a deep understanding of digital platforms to enhance the online presence. This role is ideal for individuals...

  • Digital Marketing Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    Position OverviewOur client in the e-commerce industry is seeking to onboard a Digital Marketer to spearhead the creation of engaging visual content for the brand. As a pivotal member of the marketing team, you will infuse creativity, innovation, and a deep understanding of digital platforms to enhance the online presence. This role is ideal for individuals...

  • Digital Engagement Specialist at

    2 months ago

    Nairobi, Nairobi Area, Kenya UN-Habitat Full time

    The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all.SummaryThe Consultant will be under the overall leadership of the Leader, Planning, Finance and...

  • IT Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Company DescriptionEducation Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world.EDC promotes equity and...

  • IT Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Company DescriptionEducation Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world.EDC promotes equity and...

  • Multimedia & Design Specialist at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Aga Khan University Hospital Full time

    Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East AfricaJob SummaryThe Specialist, Multimedia and...

  • Multimedia & Design Specialist at

    1 month ago

    Nairobi, Nairobi Area, Kenya Aga Khan University Hospital Full time

    Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East AfricaJob SummaryThe Specialist, Multimedia and...

  • Information Technology Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya Education Development Center (EDC) Full time

    JOB SUMMARYQualificationsThe candidate for the position of IT Specialist shall have at a minimum the following qualifications:Education:A Master's-level degree in information technology, business, and information technology (BIT), computer science, information science with IT or related field from an accredited institution.Skills and Experience:A minimum of...

  • Digital Marketing Executive at

    1 week ago

    Nairobi, Nairobi Area, Kenya AMR Connect Insurance Brokers Ltd Full time

    At AMR Insurance brokers Company, we strive to provide the best coverage and services to our clients. With years of experience in the industry, we understand the importance of having a reliable insurance plan to protect you and your assets.SummaryWe are seeking a dynamic and creative Digital Marketing Specialist with graphic design skills to join our team...