Current jobs related to Customer Retention Representative - Nairobi, Nairobi Area - SunCulture Kenya Ltd

  • Customer Retention Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in NairobiAbout SunCulture:Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming...

  • Technical Customer Representative Coordinator

    4 weeks ago

    Nairobi, Nairobi Area, Kenya BURN Full time

    About the roleThe job holder will implement a process that will identify and develop the capability of BURN to deliver exceptional technical care support for BURN products to our customers. The job holder will roll out a technical care network & work with BURN field managers to achieve the commercial KPIs. The Technical Customer Representative Coordinator...

  • Technical Customer Representative

    4 weeks ago

    Nairobi, Nairobi Area, Kenya BURN Full time

    About the roleThe Technical Customer Representative is responsible for in-person customer verification, delivery and installation of cookers, swaps of faulty units, minor product servicing/repairs and recovery of units due for repossession. The role will focus on driving the achievement of field installation & collection KPIs through close collaboration with...

  • Sales Representative

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Job Description: Sales Representative for Equipment PartsResponsible for creating awareness, fostering strong B2B relationships, and maximizing revenue returns for a company dealing in equipment parts for various industries.Job Responsibilities: Participate in planning and execution of marketing and sales promotional activities to promote sales and product...

  • Customer Service Representative

    5 days ago

    Nairobi, Nairobi Area, Kenya Nexa solutions Full time 35,000 - 50,000 per month

    Join Our Team as a Customer Support Specialist! We are seeking a personable and dedicated Customer Support Specialist to become part of our dynamic team. In this position, you will be the main liaison for our clients, handling their questions, troubleshooting problems, and guaranteeing an exceptional service experience. Requirements: Excellent...

  • Customer service representative

    5 months ago

    Nairobi, Nairobi Area, Kenya Wholesalers movers and distributors enterprises Full time 4,800 - 6,000

    Creating awareness of the product and service Maintaining good record of salesAnswering questions from customer to they satisfaction Follow up customers until they buyEducating the customer about the program and product

  • Customer Service Representative

    2 months ago

    Nairobi, Nairobi Area, Kenya The Cigna Group Full time

    What does Cigna do? Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental...

  • Customer Service

    5 months ago

    Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

    Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...

  • Customer Service

    3 months ago

    Nairobi, Nairobi Area, Kenya Vshags Full time 35,000 - 60,000 per month

    Customer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...

  • Sales Representative

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Learnademy Full time

    Learnademy is a fully integrated online Learning Management System (LMS) providing easy and convenient learning solutions for educators, learners and parents with an aim of enhancing collaboration to achieve improved learning outcomesJob SummaryWe are looking for a results-oriented and motivated sales representative to actively, seek out, engage and onboard...

  • Sales Representative

    2 months ago

    Nairobi, Nairobi Area, Kenya Nature's way Full time 30,000 - 60,000 per month

    A Sales Representative is a professional who initializes and manages relationships with customers. They serve as their point of contact and lead from initial outreach through the making of the final purchase by them or someone in their household.

  • Customer Experience Executive

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    The Customer Experience Executive role involves building trust with customers through open communication to drive loyalty and retention. The ideal candidate will have a strong understanding of financial solutions and market trends, with excellent interpersonal skills and a solutions-focused mindset. Key responsibilities include: Updating customer...

  • Customer Experience Manager

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Scales Technology Solutions Ltd Full time

    **Job Summary** Lead customer experience team to deliver exceptional service, drive innovation, and improve client satisfaction through strategic planning, process implementation, and staff development. Scales Technology Solutions is a private limited company registered in Kenya, offering a range of products and solutions, including weighing equipment,...

  • Call Center Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Influx Full time

    We're seeking detail-oriented and empathetic individuals to join our international team as Call Center Representatives. You'll provide exceptional customer service via phone, email, and live chat, resolving issues and building trust with clients and stakeholders. Key responsibilities include managing high volumes of customer contacts, maintaining knowledge...

  • Direct Sales Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya SMEP Microfinance Bank Full time

    Direct Sales Representative role at SMEP Microfinance Bank Limited, responsible for selling banking products and services to target market segments. Job Description: SMEP Microfinance Bank Limited is a public limited company incorporated under the Companies Act (Cap 486) and licensed under the Microfinance Act (Cap 493D) to offer banking...

  • Business Development Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Capital Recruit Full time

    {"title": "Business Development Representative", "content": "About UsAt Capital Recruit, we're a leading SaaS provider revolutionizing businesses worldwide with our innovative software solutions. Our commitment to excellence and client satisfaction drives everything we do.Job OverviewWe're seeking a highly motivated and customer-focused individual to join...

  • Media Sales Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Job summary: Sales representative sought for a media sales role in Kenya, responsible for generating revenue through media sales.The company is a leading Kenyan news publisher with over 8M unique monthly visitors and innovative advertising formats.Key Responsibilities:Meet or exceed sales goals by negotiating with prospective clients and preparing sales...

  • Sea Logistics Sales Representative

    2 months ago

    Nairobi, Nairobi Area, Kenya Kuehne + Nagel Full time

    With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.Your Responsibilities Development of Sea Logistics business to and from Kenya, Tanzania & Uganda, in line with the set yearly targets in TEU (Twenty-foot Equivalent Unit) & CBM (Cubic meter). To...

  • Sea Logistics Sales Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Kuehne + Nagel Full time

    With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.Your RoleThe...

  • Business Development Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Capital Recruit Full time

    About Us:We are a leading SaaS provider headquartered in the United States, dedicated to revolutionizing businesses worldwide with our innovative software solutions. Our unwavering commitment to excellence and client satisfaction drives everything we do.Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a...

Customer Retention Representative

2 months ago

Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full time

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality.


About the role:


As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand.

This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business.


Key Responsibilities:
Conduct outbound calls to assess customer satisfaction and address concerns.
Establish and maintain positive customer relationships by actively listening to customer needs
Inform customers about new products, features, and promotions.
Investigate and resolve customer complaints efficiently.
Collaborate with departments to ensure prompt resolution of customer concerns.
Document all customer interactions and resolutions accurately in the CRM system.
Implement retention strategies to reduce churn and enhance loyalty.
Proactively identify at-risk customers and provide personalized solutions.
Stay updated on product knowledge and provide relevant training to customers.
Gather customer feedback to identify areas for improvement.
Share insights with relevant teams to enhance products and services.
Meet and exceed monthly retention targets and KPIs.
Provide regular reports on customer interactions, feedback, and retention outcomes.

Qualifications:
Minimum of a Diploma or any other relevant education
Demonstrated proficiency of 2 + years in outbound customer retention, customer service or sales
Exceptional verbal and written communication skills
Strong problem-solving capabilities and adeptness in conflict resolution.
Ability to work both independently and collaboratively within a team to achieve common goals.
Proficient utilization of CRM software and relevant tools
Exhibits adaptability and thrives in dynamic, fast-paced environments